Jefferson Yekesho
Grimes,IA
Summary
Experienced bilingual leader with over 3 years of administrative and customer support experiences in various professional office environments. A self-starter that utilizes strong work ethics to provide exceptional customer support services that directly impact the organizational strategic goals. Skills include direct experience in coordinating business processes, special projects and support management of a diverse multi-generational workforce. Analytical supply chain professional knowledgeable about gathering and analyzing data to make proactive adjustments to business supply chain operations. Tracks and models metrics, forecasts trends and stays on top of changing resource requirements and availability. Advanced skills in Software Development and UX Designs.
Overview
5
5
years of professional experience
Work History
Supply Chain Specialist
Iowa Army National Guard
2022.01 - Current
- Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service
- Design, implement, or oversee product take back or reverse logistics programs to ensure products are recycled, reused, or responsibly disposed
- Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows
- Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies
- Determine appropriate equipment and staffing levels to load, unload, move, or store materials
- Manage activities related to strategic or tactical purchasing, material requirements planning, controlling inventory, warehousing, or receiving.
- Maintained optimal inventory levels to meet operational requirements.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Improved project efficiency by prioritizing equipment tasks and operation while adhering to safety protocols.
- Enforced safety protocols for proper equipment operation.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
Team Leader
Smith Meat Packing Plant
2020.06 - 2021.12
- Packaging and Filling Machine Operators and Tenders
- Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
- Inspect and remove defective products and packaging material
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards
- Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Office Clerk
Iowa Workforce Development
2019.03 - 2020.06
- Review files, records, and other documents to obtain information to respond to requests
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Collaborated with various departments to complete assigned tasks.
Customer Service Representative Team Lead
Target
2018.09 - 2019.12
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
Education
Logistics And Materials Management
United States Army Quartermaster Corp
Ft Lee, VA01.2021
Associate of Science - Cyber Security
American Public University System
Charles Town, WV 2024.01 - Current
Skills
- Workflow Management
- Quality Management
- Data Entry
- Process Improvement
- Logistics Planning
- Vendor Supervision
- Quality Control
- Customer Relationship Management
- Analyzing Trends
- Microsoft Tools
- Financial Management and Reporting
- Staff Support
- Data Analytics
- Performance Tracking
- Incident Management
Timeline
Associate of Science - Cyber Security
American Public University System
2024.01 - Current
Supply Chain Specialist
Iowa Army National Guard
2022.01 - Current
Team Leader
Smith Meat Packing Plant
2020.06 - 2021.12
Office Clerk
Iowa Workforce Development
2019.03 - 2020.06
Customer Service Representative Team Lead
Target
2018.09 - 2019.12
Logistics And Materials Management
United States Army Quartermaster Corp
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