Jeffery Adu Brown
Atlanta,GA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
3
3
years of professional experience
Work History
HR Intern
Yihai Law Guwen
03.2021 - 07.2022
- Worked with the HR team to coordinate company events.
- Answered the phone and performed clerical duties to assist the human resources department.
- Developed strong written and verbal communication skills.
- Helped plan and implement training sessions to provide employees with the skills and knowledge necessary to perform work productively.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Created and updated tracking spreadsheets using MS Excel.
Customer Service Representative Intern
Ecobank Headquarters
06.2019 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
Education
Master of Science - Human Resource Administration
Central Michigan University
Mount Pleasant, MI05.2024
Bachelor of Management Studies - Public Administration
China Three Gorges University
China07.2022
Skills
- Payroll Administration
- Labor Relations
- Benefits Administration
- Time management
- Problem-solving
- Interpersonal skills
- HR software proficiency
- Reception Management
- MS Office ( Word, Excel, Powerpoint, OneNote, Microsoft Teams, Microsoft Sharepoint, Microsoft Project )
- Administrative Support
- Human Resources Support
- Financial Analysis
Timeline
HR Intern
Yihai Law Guwen
03.2021 - 07.2022
Customer Service Representative Intern
Ecobank Headquarters
06.2019 - 09.2019
Master of Science - Human Resource Administration
Central Michigan University
Bachelor of Management Studies - Public Administration
China Three Gorges University
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