Jeffery Lynn Ash
Kissimmee,FL
Summary
Enthusiastic Customer Service Specialist with more than 13 years of customer service and team lead management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with clients / customers.
Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers with active listening and analytical problem-solving skills. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
17
17
years of professional experience
Work History
Customer Service Team Leader
Wawa Inc.
08.2020 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a extremely fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Restaurant Manager
The Pizza Press
03.2019 - 06.2020
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Customer Service Specialist
Booking.com
07.2015 - 02.2019
- Offered internal and external guest first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
- Supporting your colleagues with peer learning, and being open to feedback from others
Lead Cashier
American Eagle Outfitters
09.2014 - 07.2015
- Leadership role in training and coaching team members on skills needed to positively impact sale and meet store goals and model AEO customer service behaviors.
- Assist in opening and closing procedures per company policies, guidelines with management.
- Perform register sales transactions with established cash control procedures and customer service.
Sales Representative
Roberto Cavalli
12.2013 - 09.2014
- Execute floor replenishment for product sold in my area of pride.
- Relay information to upper management about product movement and floor needs.
- Increase sales by working in balance with other team members in order to achieve store goals.
Lead Cashier
Calvin Klein
05.2012 - 12.2013
- In charge of directing floor employees to their assign areas in order to achieve better productivity.
- Commit to customer service in any situation while following company policies.
- Improve moral in the store to drive sales and at the same time help the store achieve the goals put in place.
Fire Fighter
Feuerwehr Petersberg
08.2007 - 07.2011
- Responded to emergency fire, crash and rescue alarms quickly and effectively.
- Executed well-informed critical decision making in high-pressure situations during search and rescue.
- Rescued fire victims and administered emergency medical aid.
- Build team relations to create trust and a sense of responsibility in the group.
- Build a sense of duty and pride when putting your life on the line.
Education
High School -
Integrierte Gesamtschule Thaleischweiler-Fröschen
Thaleischweiler-Fröschen, Germany6 2004
Bachelor of Science - Metallurgical Engineering
Berufbildende Schule Rodalben
Rodalben, Germany07.2006
Skills
- Team Leadership
- Team Building and Motivation
- Customer Focus
- Time Management
- Performance Improvement
- Complex Problem-Solving
- Excellent written and oral communication
- Professional telephone demeanor
- Computer literate
- Superior Work Ethic
- Fluent in English and German
Languages
German
Native or Bilingual
Timeline
Customer Service Team Leader
Wawa Inc.
08.2020 - Current
Assistant Restaurant Manager
The Pizza Press
03.2019 - 06.2020
Customer Service Specialist
Booking.com
07.2015 - 02.2019
Lead Cashier
American Eagle Outfitters
09.2014 - 07.2015
Sales Representative
Roberto Cavalli
12.2013 - 09.2014
Lead Cashier
Calvin Klein
05.2012 - 12.2013
Fire Fighter
Feuerwehr Petersberg
08.2007 - 07.2011
High School -
Integrierte Gesamtschule Thaleischweiler-Fröschen
Bachelor of Science - Metallurgical Engineering
Berufbildende Schule Rodalben
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