Jeffery A Welch
Stanwood,MI
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at The Toasted Pickle and other notable establishments. Excelled in enhancing customer relations and streamlining processes, achieving significant improvements in employee performance and client satisfaction. Skilled in staff training and problem resolution, adept at fostering a collaborative and results-driven work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
General Manager
The Toasted Pickle
04.2023 - Current
- Formulated policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Cash management
- Placing Beer and Wine orders
Assistant Manager
Ace Hardware
03.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Antlers Fireside Grill
02.2019 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Junior Stylist
R Collective Salon
11.2017 - 01.2019
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Mentored junior staff members when required, fostering a collaborative work environment conducive to skill-sharing among colleagues.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Participated actively in staff meetings to discuss best practices for improving the overall guest experience at the salon consistently.
- Assisted senior stylists in creating stunning hair transformations, increasing client loyalty.
Server
Lily's Seafood Grill & Brewery
01.2015 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Cosmetology
Douglas J Aveda Institute
Royal Oak, MI03.2015
High School Diploma -
Union High School
06.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
Timeline
General Manager
The Toasted Pickle
04.2023 - Current
Assistant Manager
Ace Hardware
03.2022 - 04.2023
Assistant Manager
Antlers Fireside Grill
02.2019 - 04.2023
Junior Stylist
R Collective Salon
11.2017 - 01.2019
Server
Lily's Seafood Grill & Brewery
01.2015 - 01.2019
No Degree - Cosmetology
Douglas J Aveda Institute
High School Diploma -
Union High School
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