Jeffery Banks
Head Trainer
Chambersburg,PA
Summary
Dynamic training professional with a proven track record at Ingram Book Company, Aflac, and multiple other companies, specializing in e-learning development and team management. Successfully enhanced onboarding efficiency and employee engagement through tailored training programs. Adept at mentoring and fostering collaboration, driving significant improvements in team performance and knowledge retention.
Overview
1
1
Language
26
26
years of professional experience
Work History
Head Trainer
Ingram Book Company
2025.05 - Current
- Developed and implemented training programs for new employees, enhancing onboarding efficiency.
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
- Facilitated workshops on best practices, improving team knowledge and engagement.
- Evaluated trainee performance through assessments, providing constructive feedback for improvement.
- Mentored junior trainers, fostering a collaborative learning environment within the training department.
- Coordinated cross-functional training initiatives, enabling staff members to gain valuable insights into other departments'' operations.
- Collaborated with department heads to identify and address skills gaps, designing targeted training initiatives.
- Provided constructive feedback to trainees throughout their learning journey, enabling them to refine their skills continuously.
Insurance Consultant
Aflac
2024.03 - 2025.02
- Analyzed client needs to provide tailored insurance solutions.
- Educated clients on policy benefits and coverage options.
- Developed and maintained strong client relationships for retention.
- Assisted in claims processing by gathering necessary documentation.
- Implemented strategies to enhance customer satisfaction and engagement.
- Collaborated with team members to streamline operational procedures.
- Delivered presentations on product features to potential clients.
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
Supervisor
South Mountain Secure Treatment Unit
2018.04 - 2023.09
- Collaborated with community organizations to address youth needs and expand service offerings.
- Evaluated program effectiveness through participant feedback, adjusting strategies for improved outcomes.
- Developed and implemented youth engagement programs enhancing participation and skill development.
- Designed curriculum tailored to diverse youth interests, increasing program relevance and impact.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Mentored at-risk youth, providing guidance on decision-making and goal setting processes.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
- Strengthened partnerships with local schools by attending meetings and sharing information about available resources for students in our program.
- Collaborated with team members to create strategies for promoting positive behavior among participants.
Senior Stock Supervisor
Gap
2006.06 - 2007.03
- Managed stock organization and inventory control processes to sustain optimal product availability.
- Supervised stock organization and inventory control to optimize product availability.
- Coordinated team workflows to enhance operational efficiency during peak sales periods.
- Trained and mentored junior staff on inventory processes and best practices.
- Managed daily backstock levels to support store inventory readiness
- Coordinated weekly shipment of clothing.
- Provided delivery assistance for stock to the driver.
- opened store and led my staff for new-stock placement and
Wireless Retail Supervisor
Wireless World
2001.02 - 2004.06
- Supervised daily operations to ensure optimal customer service and sales performance.
- Trained and mentored new staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and inform staffing decisions.
- Implemented inventory management strategies to reduce stock discrepancies.
- Presented cell phone plan options to customers during customer discussions.
- revised plans to assess services best suited individual customers.
- Provided excellent customer service to current customers and noncustomers across interactions.
- maintaining inventory levels
- Coordinated continuously with corporate on developments at location.
Education
High School Diploma -
CASHS
Chambersburg, PA 2001.05 -
Associate in Business Management - Business Management
Eastern Gateway Community College
Steubenville, OH 2001.05 -
Skills
Team management
Safety training
E-learning development
Mentoring
Sales training
Cross-cultural training
Soft skills training
Employee engagement
Customer service training
Organizational leadership
Training and mentoring
Team building
Timeline
Head Trainer
Ingram Book Company
2025.05 - Current
Insurance Consultant
Aflac
2024.03 - 2025.02
Supervisor
South Mountain Secure Treatment Unit
2018.04 - 2023.09
Senior Stock Supervisor
Gap
2006.06 - 2007.03
Associate in Business Management - Business Management
Eastern Gateway Community College
2001.05 -
High School Diploma -
CASHS
2001.05 -
Wireless Retail Supervisor
Wireless World
2001.02 - 2004.06