Jeffery Brackin
Lufkin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Service Advisor/Writer/admin
United Ag and Turf
10.2022 - Current
- Oversee 6 technicians with maintaining all safety protocols for equipment repair
- Assist service manager in closing work orders for repair and warranty tickets
- Be the face of the service department to customers by making phone calls and greeting customers
- Make sure all customer needs are handled in a timely and efficient manner
- Assist customers with all needs in reference to locating the parts needed to fix their machine
- Ordering parts for customers
- Checking in all inventory and keeping track of all inventory in a precise manner to not lose any revenue
- Contact customers when items arrive
- Assist service personnel in quickly and efficiently obtaining parts to help speed along the process of returning the customers equipment.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Administrator/Field supervisor
Doggett Machinery Services
04.2022 - 10.2022
- Supervise 3 field technicians and ensure they are dispatched efficiently
- Maintain safety audits and truck inspections
- Assist other administrators in verifying warranty for machines
- Assist customers in basic aspects of machine diagnostics
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored employee performance for compliance with regulations and policies.
- Planned and scheduled field activities according to set timelines and order of operations.
Service Clerk/service writer
Shoppa's Farm Supply
09.2019 - 04.2022
- John Deere basic electrical, hydraulic and service advisor certification
- Assist customers with technical questions and basic Machine diagnostic
- Perform any maintenance or repairs on equipment necessary to assist in customer satisfaction
- Responsible for checking customers in with equipment
- Responsible for creating quotes for customers and calling customers with said quotes
- Responsible for making sure all parts are added and making sure labour is added to work orders
- Responsible for calling customers when equipment is completed
- Responsible for maintaining technician payroll and helping with technician payroll administration
- Assist in maintaining hourly, collection, and sales goals
- Assist in supervising 6 technicians and making sure work is getting done in a timely manner and making sure they have all the resources to get the job done.
Front Desk Agent/Shuttle Driver
Harbaugh Houston llc
03.2018 - 09.2019
- Ensure shuttles are fueled and ready for the day
- Make guest reservations
- Check in guests
- Safely transport guests to and from airport
- Assist guests with any needs that arise
- Provide exceptional customer service
- In charge of coordination of all regular maintenance on transport shuttles
- Maintained cleanliness standards of shuttles.
Customer account representative
Rent
08.2017 - 12.2017
- Assist customers with their product selection and making sure they received the right product for their needs
- Deliver and setup furniture and electronics as needed
- Make collection calls on past due accounts
- Perform sales calls on past and future customers
- Collect payment on past due accounts via door to door.
Security officer
U.S Security Associates
03.2017 - 08.2017
- Perform access control of plant by checking badges and credentials of all persons entering plant
- Maintain daily visitor logs
- Physically check all doors and gates at periodic times to ensure safety
- Participate in all emergency drills and assist in all real emergencies by escorting emergency officials
- Watch CCTV to check all exits and entrances for suspicious activity.
Conductor/Engineer
Union Pacific Railroad
04.2012 - 02.2017
- Signaled train engineers using telecommunications equipment or hand signals
- Received and relayed information from dispatchers or from electronic monitoring devices
- Directed and instructed yard operations crew and coordinated crew activities to ensure safe switching and movement trains
- Performing a variety of technical and administrative tasks requiring sound judgment and quick response, as well as written, verbal, and nonverbal communication
- Confirmed routes/destination information and reviewed schedules and records for planning activities
- Conferred with engineers regarding routes, timetables, and cargoes, as well as to resolve issues
- Conducted inspections of the train and equipment to ensure safety and procedural compliance
- Maintained written logs of the train contents and activity
- Documented and prepared accident reports.
Crew Lead
Gulf Coast Switching
01.2010 - 04.2012
- Switchman
- Worked with a team to ensure safe switching and movement of railcars in the railway yard
- Observed signals from other crewmembers to facilitate coordination of work activities
- Performed inspections, maintenance, and minor repairs on locomotives, equipment, and site
- Drove locomotives and operated other equipment in train yards and industrial sites
- Used computer to maintain inventory
- Completed daily written and/or verbal reports
- Held weekly safety meetings to discuss problems, solutions and to give recognition/rewards.
Engineer
RESCAR
02.2008 - 01.2010
- Conferred with conductors and others via radio-telephones or computers to exchange switching information
- Drove engines to couple, uncouple, or switch railroad cars in railroad yard
- Read switching instructions and daily car schedules to determine work to be performed
- Performed a variety of tasks requiring the ability to respond quickly and communicate clearly
- Conducted inspections and assisted with maintenance and repair of train, equipment, and track
- Received, relayed, and acted upon instructions and inquiries from train operations and customer service center personnel.
Customer Service Manager
Walmart
03.2006 - 02.2007
- Oversaw daily activities, assigned duties, and supervised customer service team
- Listened actively and resolved all major customer complaints and issues
- Provided training to team members to ensure a superior customer service experience
- Led the process of hiring customer service team members.
Education
High School Diploma -
Dayton High School
Dayton, TX05.2006
Skills
- Troubleshooting
- Supervising Experience
- Sales
- Management
- Administrative experience
- Documentation review
- Dealership experience
- Customer Service
- Service Estimates
- Quality Control
- Cost Estimation
- Computer Skills
- Data Entry
- Repairs Scheduling
- Technical Support
- Warranty Claims Process Management
- Staff Education and Training
- Handling Customer Complaints
- Adaptability and flexibility
- Strong work ethic
- Active listening
- Telephone etiquette
- Administrative and Office Support
Certification
Driver's License
Timeline
Service Advisor/Writer/admin
United Ag and Turf
10.2022 - Current
Service Administrator/Field supervisor
Doggett Machinery Services
04.2022 - 10.2022
Service Clerk/service writer
Shoppa's Farm Supply
09.2019 - 04.2022
Front Desk Agent/Shuttle Driver
Harbaugh Houston llc
03.2018 - 09.2019
Customer account representative
Rent
08.2017 - 12.2017
Security officer
U.S Security Associates
03.2017 - 08.2017
Conductor/Engineer
Union Pacific Railroad
04.2012 - 02.2017
Crew Lead
Gulf Coast Switching
01.2010 - 04.2012
Engineer
RESCAR
02.2008 - 01.2010
Customer Service Manager
Walmart
03.2006 - 02.2007
High School Diploma -
Dayton High School
Personal Information
Willing To Relocate: Anywhere