Jeffery Brown
columbus,OH
Summary
Dynamic Field Technician with a proven track record at Spectrum, excelling in troubleshooting and equipment maintenance. Adept at fostering customer loyalty through effective communication and problem-solving skills. Recognized for enhancing productivity by training new hires and consistently exceeding client expectations in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Field Technician
Spectrum
01.2015 - 11.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
Sales Associate
GameStop
09.2010 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Cashland
01.2011 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Game And Interactive Media Design
Southwestern Career Academy
Grove City, OH05.2007
Skills
- Troubleshooting
- Equipment maintenance
- Field data collection
- Safety compliance
- Customer service
- Problem solving
- Active listening
- Effective communication
Timeline
Field Technician
Spectrum
01.2015 - 11.2024
Customer Service Representative
Cashland
01.2011 - 01.2015
Sales Associate
GameStop
09.2010 - 04.2016
High School Diploma - Game And Interactive Media Design
Southwestern Career Academy
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