Jeffery Carlo
Hanover Park,IL
Summary
Dynamic Station Manager with a proven track record at True North Shell, excelling in operations management and team development. Enhanced customer satisfaction through strategic staff training and effective scheduling. Recognized for boosting revenue growth and optimizing inventory control, demonstrating adaptability and a commitment to excellence in service delivery.
Overview
40
40
years of professional experience
Work History
Station Manager
True North Shell
12.2023 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
Sports Analyst
Glenbard West High School
11.1985 - Current
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
- Edited more than [Number] pieces per week, carefully checking content wording and facts.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Covered numerous events personally, traveling to games across [Location] to create buzz and offer expert coverage.
- Coordinated analytical sports pieces showing trends at different levels and offering insight into influences over sports like [Type].
Station Manager
Ricky Rockets
10.2018 - 06.2020
- Reduced operating costs through effective budgeting and expense management.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Collaborated with regional management to align station objectives with company goals.
- Increased revenue growth with strategic marketing initiatives and promotions.
- Monitored production operations for quality and compliance with standards.
Assistant Manager
True North Shell
01.2018 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Station Manager
Lake Street Shell
07.2010 - 01.2018
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
Handy Person
Self-employeed
09.2006 - 07.2010
- Adapted to varied work environments, efficiently switching between residential and commercial projects as needed.
- Earned repeat business through referrals from satisfied customers who appreciated the professionalism displayed in every interaction.
- Preserved the structural integrity of buildings through proactive identification of potential issues during routine maintenance checks.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Properly handled, transported, and disposed of recycled materials.
Security Officer
Andy Frain
09.2005 - 06.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
General Studies
Glenbard West
Glen Ellyn, IL06-1985
Skills
- Operations management
- Work planning
- Team oversight
- Team development
- Staff scheduling
- Operating procedures
- Sales and marketing
- Customer retention
- Staff training and development
- Reliability
- Adaptability and flexibility
- Self motivation
Timeline
Station Manager
True North Shell
12.2023 - Current
Station Manager
Ricky Rockets
10.2018 - 06.2020
Assistant Manager
True North Shell
01.2018 - 10.2018
Station Manager
Lake Street Shell
07.2010 - 01.2018
Handy Person
Self-employeed
09.2006 - 07.2010
Security Officer
Andy Frain
09.2005 - 06.2006
Sports Analyst
Glenbard West High School
11.1985 - Current
General Studies
Glenbard West
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