Jeffery Cossin
London
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
W.W.Williams
Hilliard
05.2022 - Current
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services, and repair information on manufacturers' websites.
- Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Service Advisor
McMahon Truck Centers
London
10.2020 - 05.2022
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Updated databases with new and modified customer data.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Manager
New Albany Country Club
New Albany
02.2009 - 06.2018
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assigned work and monitored performance of project personnel.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Certificate - Diesel Technician
American Diesel Training Center
Columbus, Oh09-2020
Associate of Science - Sport And Fitness Management
Columbus State Community College
Columbus, OH06-2005
Skills
- Customer service
- Repair estimates
- Service scheduling
- Vehicle inspection
- Database management
- Inventory control
- Customer relationship management
- Performance evaluation
- Time management
Timeline
Customer Service Supervisor
W.W.Williams
05.2022 - Current
Service Advisor
McMahon Truck Centers
10.2020 - 05.2022
Manager
New Albany Country Club
02.2009 - 06.2018
Certificate - Diesel Technician
American Diesel Training Center
Associate of Science - Sport And Fitness Management
Columbus State Community College
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