Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jeffery Crawford

Jeffery Crawford

Customer Service
San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Insurance Professional

USAA
04.2018 - Current
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Worked with widows to maintain their insurance protection after the loss of a loved one

Customer Service Representative

Transamerica Life Insurance Company
05.2017 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Lead Pawn Broker

EZ Pawn
03.2014 - 05.2017
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Processed payments, handled cash and securely initiated bank deposits for $[Amount] revenue-grossing pawn shop.
  • Priced and resold items that remained unclaimed by owners.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Performed store open and close procedures as part of shift responsibilities.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.

Education

Bachelor of Arts - Education

University of Northern Iowa
Cedar Falls, IA
12.1996

Skills

  • Insurance Eligibility
  • New Policy Quotations
  • Insurance Sales
  • Insurance Industry Knowledge
  • Agent Support
  • Providing Feedback
  • Asset Protection
  • Reading Comprehension
  • Special Requests/Customer Needs Assessments
  • Customer Inquiries
  • World Class Customer Service
  • Consultative Selling Techniques
  • Team Training
  • Policy Adjustment Knowledge
  • Insurance Recommendation
  • Account Management
  • Product Knowledge
  • Administrative Support
  • Sales Quota Achievement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The bad news is that time flies. The good news is that you're the pilot
Michael Altshuler

Timeline

Insurance Professional

USAA
04.2018 - Current

Customer Service Representative

Transamerica Life Insurance Company
05.2017 - 04.2018

Lead Pawn Broker

EZ Pawn
03.2014 - 05.2017

Bachelor of Arts - Education

University of Northern Iowa

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Jeffery CrawfordCustomer Service