Jeffery Crawford
San Diego,CA
Summary
Thorough, task-driven Executive Assistant with over 20 years of administrative experience in managing office operations. Exceptional ability to facilitate all aspect of internal and external communication, support of the day-to-day administrative, financial, and operational functions by working collaboratively with C-level executives. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impact, conserve time and boost efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Support Administrator I
San Diego State University, Fowler College of Business, Charles W. Lamden School of Accountancy
02.2020 - 08.2020
- Created database to track faculty expense report that made for faster updates
- Increased office efficiency by 25% by overhauling outdated filing system
- Performed accounting activities, such as preparing over 40 check requests, expense reports, purchase orders and invoices each month
- Verified 45 student assistants’ salaries and hourly employee timecards to prepare accurate bi-monthly payroll
- Tracked faculty expenses against awarded funds and annual allocations to ensure no budget overage
- Liaison between outside vendors and catering for departmental events
- Assisted with updated faculty syllabi and uploading to department drive.
Patient Experience Coordinator
Grossmont Pediatrics Office
07.2019 - 12.2019
- Implemented 4 processes and procedures that increased operational efficiency
- Created office procedures and protocols to maximize time and increase patient flow
- Managed team in communicating with over 4000 patients about their appointments, wait time experience, vaccines through emails, phone calls and face-to-face conversations
- Improved call center process that decreased missing appointments by 20%
- Hired, managed, and trained 7 front desk staff members, established, and monitored goals and conducted performance reviews.
Marketing Supervisor
Ascent Real Estate
04.2018 - 10.2018
- Responsible for the overall daily function of the Marketing Department
- Edited and tracked marketing projects (Social Media, Graphic, Email Marketing and Blogging)
- Created company onboarding packet for new agents and staff which helped new members better understand the check-in process
- Created and managed the Social Media marketing and information efforts for the company
- Conducted marketing research and analytics techniques to gather data on agent social media
- Updated and maintained company website to ensure real estate information was accurate
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation, reducing errors by 15%
- Developed training programs for agents and staff on updated marketing materials
- Established marketing strategies to meet organizational objectives.
Executive Assistant to the Assistant Vice Chancellor of Academic Affairs
UC San Diego, Office of the Vice Chancellor
04.2017 - 10.2017
- Maintained the complex calendar of the Assistant Vice Chancellor of Academic Affairs
- Responsible for organizing confidential tours
- Organized and set up events (i.e., weekly/monthly meeting/events with Chancellor, Board members, other Vice Chancellors, Deans, Convocation, Campus Commencement, Founders’ week, and Trident Day)
- Managed travel arrangement for AVC-AA for local and out-of-state events from beginning to end
- Gathered data and organized reports that was beneficial in decision making
- Created email system that tracks meeting and attendance.
Administrative Support Coordinator II
San Diego State University, Office Manager for the Academic Advising Center
01.2015 - 04.2017
- Supported the campus-wide outreach efforts of the Director
- Coordinated the programs for the Undergraduate Campus Advisers group (Provost's Academic Advising Certificate program, Provost's Outstanding Academic Advising Awards functions, UCA Blackboard group enrollment and maintenance, etc.)
- Managed student assistant’s recruitment and hiring process, supervision, training and payroll
- Helped develop interview questions and interview rating forms for hiring Student assistants and interns
- Coordinated support for all department functions such as staff meetings, retreats, etc
- Created and managed the Social Media marketing and information efforts for the department
- Managed surveys and run student activity reports used during monthly meetings with the Provost
- Coordinated the meeting calendars for the Director and Associate Directors.
Administrative Support Coordinator
11.2013 - 01.2015
- Coordinated events and project planning for Career Services (Job Fairs, staff retreats, etc.)
- Managed on-campus and off-campus vendor relations for the department
- Managed budgets in compliance with division and university protocol.
Supervisor (Leading Petty Officer)
U.S. Navy
03.1989 - 04.2009
- Hand-picked to assist in the Chief of Naval Operation’s directive after hurricanes Katrina, Rita and Wilma, helping to establish and implement all administrative and logistic aspects of the Ombudsman Resource Center
- Built a database from the ground up to manage the military support call center
- Acted as liaison with Admirals and Captains overseeing all the different aspects of the program
- Assisted over 10,000 sailors and their families ensuring their safety during rescue operations
- Planned, coordinated and executed Admirals/Captains regional conferences, Change of Command and retirement ceremonies, military-led charity campaigns and other unit events
- Led organizational meetings, prepared timelines, facilitated contracts for transportation, accommodations, food/beverage selections and audio/visual services
- Created and maintained systems to provide logs, training reports, pay reports, travel claims, qualification reports and performance reviews
- Directly responsible for processing over 2600 documents with a 98% accuracy rate, resulting in the Chief of Naval Personnel Certified Pipeline Mover award for 2006 and 2008
- Supervised, trained, evaluated and disciplined a staff of clerks in all aspects of office administration
- Increased department proficiency in 3 major military software systems.
Education
Bachelor of Science in Advertising/Marketing -
The Art Institute of California, San Diego
06.2012
Skills
- Microsoft Office Suite – Word; Excel; Access; PowerPoint; Outlook; Publisher
- Adobe CC – Photoshop; Illustrator; InDesign; Flash; After Effects; Dreamweaver; FrontPage; Bridge; Final Cut Pro; Garage Band
- BoomTown; Asana; LoneWolf; ListHub; Testimonial Tree; CirclePix; CoreFact; MailChimp
- SIMS/R; OnBase; Google Calendar; SDSU web-portal; PeopleSoft; PI Profile; Blackboard; Bright Author; Oracle; EchoSign; NSIPS; CITRIX; CISCO NAC Agent; LogMeIn; LAN; Wireless; Ethernet; HTML; JavaScript; Hoote Suite, EPIC
Certification
- Lean Six Sigma
- Fiscal Management Office
- Administrative Office Operations
- Leadership and Management
- File Management
- FERPA
- Legal Assistant
- Grievance Procedures
- Operational Risk Management
Awards Organizations
- Navy & Marine Corps Commendation Medal
- Joint Service Achievement Medal
- Navy & Marine Corps Achievement Medal (4)
- President and Vice President of the First-Class Petty Officers Association
- President of the White Hats Association
- Pentagon First Class Petty Officers Association
- Organized and supervised the Diversity Team
- Ad Club San Diego
- AIGA San Diego
Volunteer Experience
- Spero Arts Foundation, Director of Technology (Board member) and Treasurer, Co-chaired the inaugural "Expressions of Hope" event - the organization's largest and most successful fundraiser to date, Developed a staff/donor/volunteer database for the organization, Created website and new marketing materials, including new logo
- Urban Street Angels, Operations Director, Organized and managed specific and annual fundraising events, Created marketing materials for fundraising and awareness events and campaigns, Created a training program for neighborhood outreach leaders and volunteers, Created database for local organizations to collaborate their efforts to get youth off the streets, Helped launch a plan to create transitional living shelters for young adults
- San Diego Pride, Volunteer
Timeline
Administrative Support Administrator I
San Diego State University, Fowler College of Business, Charles W. Lamden School of Accountancy
02.2020 - 08.2020
Patient Experience Coordinator
Grossmont Pediatrics Office
07.2019 - 12.2019
Marketing Supervisor
Ascent Real Estate
04.2018 - 10.2018
Executive Assistant to the Assistant Vice Chancellor of Academic Affairs
UC San Diego, Office of the Vice Chancellor
04.2017 - 10.2017
Administrative Support Coordinator II
San Diego State University, Office Manager for the Academic Advising Center
01.2015 - 04.2017
Administrative Support Coordinator
11.2013 - 01.2015
Supervisor (Leading Petty Officer)
U.S. Navy
03.1989 - 04.2009
Bachelor of Science in Advertising/Marketing -
The Art Institute of California, San Diego
- Lean Six Sigma
- Fiscal Management Office
- Administrative Office Operations
- Leadership and Management
- File Management
- FERPA
- Legal Assistant
- Grievance Procedures
- Operational Risk Management
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