Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jeffery Crossley

Layton,UT

Summary

Seeking a work from home position in Customer Service. Dynamic sales leader with a proven track record, excelling in customer relationship management and persuasive communication. Achieved record sales figures by fostering trust and collaboration, while implementing strategic initiatives that enhanced client satisfaction. Expert in CRM systems, with a strong focus on delivering exceptional service and maximizing customer retention.


Looking for a work from home customer service job as my knees have failed due to arthritis so in person is not an option now and I want a dynamic position where I can help customers with issues.

Overview

30
30
years of professional experience

Work History

Sales Consultant

Resco
08.2024 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services. Project management, customer service and sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Maximized customer retention by resolving issues quickly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

President

Wasatch Mountan Marketing, Inc.
09.1995 - 08.2018
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.

Executive Vice President

Elevation Foodservice Reps
09.2018 - 07.2024
  • Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
  • Provided executive leadership during mergers and acquisitions, ensuring seamless integration while maintaining operational excellence.
  • Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
  • Implemented cost-saving measures through careful financial analysis and budget management, positively impacting overall profitability.
  • Promoted a culture of accountability through regular performance evaluations, constructive feedback, and rewards for exceptional contributions towards company goals.
  • Developed strong relationships with key industry partners, resulting in mutually beneficial business opportunities.
  • Achieved record sales figures, leading high-performing sales team focused on customer engagement and solution selling.
  • Cultivated high-performance team culture, setting clear objectives and rewarding outstanding achievement.
  • Represented organization at industry conferences and events.

Education

No Degree -

Weber State University
Ogden, UT

High School Diploma -

Davis High School
Kaysville, UT
05-1989

Skills

  • Time management

  • Customer relationship management

  • CRM proficiency

  • Product and service sales

  • Objection handling

  • Persuasive communication

Accomplishments

  • Grew territory from $5,000,000 to $12,000,000 in 2 years during Covid while working from home.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Looking for a remote customer service job as I cannot go out and meet with customers as I have 2 knees that need to be replaced. Looking for something I can do from home and I am in a position where I can take a lower position than I am used to and less money.

Languages

English
Full Professional

Timeline

Sales Consultant

Resco
08.2024 - Current

Executive Vice President

Elevation Foodservice Reps
09.2018 - 07.2024

President

Wasatch Mountan Marketing, Inc.
09.1995 - 08.2018

No Degree -

Weber State University

High School Diploma -

Davis High School

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Jeffery Crossley