Hi, I’m
Jeffery Deatherage
Clovis,CA
Summary
Hello I have ample experience in customer service and much more. I am an honest and reliable skilled professional who enjoys working in a Team based atmosphere. I excel in multi tasking and problem solving, I also appreciate a good challenge as well as the ability to learn something new.
Overview
23
years of professional experience
Work History
Deatherage & Sons LLCClovis, CA
CEO
02.2023 - Current
Job overview
- Managed daily operations of business
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer service issues by providing effective solutions.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
- Measured and cut drywall for installation of new walls or repair of existing walls.
- Assembled furniture from flat packs.
- Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
- Patched holes in ceilings and walls using spackling paste or joint compound.
- Painted interior rooms with desired colors according to customer specifications.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Measured and recorded window dimensions to determine the correct size of coverings.
- Recorded type and cost of maintenance or repair work.
- Installed a variety of window coverings such as curtains, shutters, blinds, shades and draperies.
- Assisted in selecting appropriate hardware for each window covering installation.
- Demonstrated how to properly operate automated systems such as motorized shades or remote-controlled curtains..
- Provided clients with product information regarding available materials and options for customization.
- Ensured customer satisfaction by promptly addressing any issues or complaints related to installations.
- Performed minor repairs when needed to ensure optimal operation of installed products.
- Educated customers about proper maintenance of their window treatments through detailed instructions and demonstrations.
- Maintained a clean workspace throughout the duration of each job..
Budget Blinds of ClovisClovis, CA
Installer
10.2012 - 02.2023
Job overview
- Job duties include finding, pulling and loading of customers products from first to last job of the day
- Communicate eta with customers when en route to their location, upon arrival to job-site I introduce myself to customer and explain to them how the installation process works and make sure they have no questions
- Placement of customers product at correct window location and install product, trash clean up immediately after each window install is complete, once installation is complete I do a complete inspection with customers and answer any questions that they may have in regards to product functionality or how to use as well as maintain, use of a impact drill and hand tools daily including chop saw and dremel, ability to read a tape measure at times I am required to measure windows as well, offer great customer service and provide customer feedback and or product eta
- Once job is complete I collect balance due either by cash or credit card and call it into our office for processing so great communication skills is a must, I also do repairs, so product knowledge is a must, I lead a group of two other installers and train new hires, ability to problem-solve and troubleshoot
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Maintained compliance with internal and regulatory safety standards
Home Depot #1014Fresno, CA
Department Supervisor
08.2010 - 12.2011
Job overview
- Supervise in getting the store ready for opening daily, Packing down out-of-stock product and placing it in its home to be sold, Assist customers with any questions they may have with there projects, Operate a forklift, Assist in all departments where needed whether it be to pack product down or to help in cleaning up of dept, Supervision of fellow associates, Delegate of task and or assignments given to me by management team, Coach fellow associates.
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Created reports summarizing daily operations for upper-level management review.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory levels of supplies required for daily operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Home Depot #663Fresno, CA
Flooring Expeditor
07.2003 - 08.2010
Job overview
- Coordinate install date and time with the installers, Track special order merchandise to be installed, coordinate delivery date and time of product that is to be installed, Inspect completed installation for defects of product or installation, Enter lien waiver for job completion, Forklift certified, Operation of computer, fax and copy machine, Excellent phone skills, In-focus safety captain, Coordinate In-focus monthly meeting.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Reviewed customer specifications for each order and determined the most cost-effective transportation method.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Verified purchase orders, invoices and packing slips for correctness.
- Communicated with vendors regarding product availability, pricing and shipping status.
- Resolved discrepancies between customer orders and actual shipments received.
- Managed stock transfers from one location to another as needed for production purposes.
- Verified pricing and computed product totals to complete detailed invoices.
- Provided technical assistance and information to staff regarding planning program areas and ordinances.
- Contacted suppliers to verify shipment details.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Home Depot #663Fresno, CA
Sales Specialist
08.2001 - 07.2003
Job overview
- Assist customers with flooring window treatment questions, Set up appointments for flooring window treatment measures, Follow up with customers throughout the measuring process and made sure they were up to date on there order status, As a sales specialist in the flooring and window coverings dept I was relied upon to assist customers in figuring out how much material and what material they would need to complete there flooring or window treatment project while also maintaining a clean showroom.
- Developed and implemented sales strategies to increase customer base.
- Provided technical support to customers regarding product features and usage.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
- Assisted in the development of promotional materials for new products or services.
- Attended trade shows, conferences, and other networking events as needed.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Education
Fresno Adult School
High School Diploma/ GED
02.1998
Skills
- Gen Construction
- Customer Service
- Use Of Power Tools
- Problem Solve
- Experience
- Project Management
- Staff Management
- Customer Relations
- Project estimating
- Design coordination
- Department Oversight
- Inventory Management
- Assignment Delegation
- Sound Judgment
- Attention to Detail
Timeline
CEO
Deatherage & Sons LLC
02.2023 - Current
Installer
Budget Blinds of Clovis
10.2012 - 02.2023
Department Supervisor
Home Depot #1014
08.2010 - 12.2011
Flooring Expeditor
Home Depot #663
07.2003 - 08.2010
Sales Specialist
Home Depot #663
08.2001 - 07.2003
Fresno Adult School
High School Diploma/ GED