Jeffery Dugmore
Summary
A dedicated aspiring IT / Engineer business professional that goes above and beyond basic administrative tasks to take on multiple projects at once to complete the necessary job requirements. Excellent work ethic with the flexibility to work as needed. Communication skills are a strength along with great customer service and ability to work as a team to boost company/team morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Engineer/System Admin
Malwarebytes
08.2021 - Current
- Meeting with IT manager to discuss system needs
- Designing and installing computer hardware configurations
- Installing software and networking systems
- Troubleshooting network and software issues
- Training staff on newly installed hardware and software systems
- Fixing hardware, software, and networking issues
- Responding to general IT requests
- Active Directory: User permissions, Sec group management, user management
- Okta: SAML integrations, Okta admin, security reports
- JAMF: Fleet management (Mac)
- Azure: User creation, assign admin roles, user license
- O365: Exchange, user roles, compliance
- MS Endpoint Manager
Technical Engineer
Malwarebytes
01.2020 - 08.2021
- Build, setup, reconfigure, manipulate software and hardware
- Setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC
- Windows domain and workgroup network infrastructures
- Configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
- Installation, configuration, maintenance of SQL server or equivalent databases
- Design, set up, configure, troubleshoot and manage corporate networks / home networks
- Researching complex issues, working with other engineering and developmental teams to find solutions
- Creating documentation for company use for new found issues, finding solutions
IT Engineer
Salas O’Brien
07.2018 - 01.2020
- Oversee (8) offices in California for all IT, software, and IT systems needs
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution
- Prioritize and manage several open issues at one time
- Document technical knowledge
- Maintain all hardware and license information in database
- Remote Support
- Networking
- Monitoring and maintaining computer systems, servers, networks and databases
- Take on projects (Acquisitions, Migrations, New Systems, etc)
- Maintain security, backup, and redundancy strategies
- Liaise with vendors and other IT personnel for problem resolution
- Active Directory
- Print Server management
- Experience with virtualization
- Oversee company’s cloud storage accounts to guarantee they’re protected and secure.
IT Support / Project Management
Paragon Mechanical
06.2016 - 07.2018
- Maintain asset tracker database of all IT infrastructure: Hardware/Software Deployment
- Keep logs of all issues companywide for documentation
- Keep logs of all software for audits
- Installing and configuring computer hardware/software
- Disposing of decommissioned hardware
- Monitoring ticket queue
- Setting up new workstations for new hires
- Monitor and maintain computer systems/networks/servers/switches/routers/wireless/Telecom (VOIP)
- Troubleshooting system and network problems
- Provide IT support to work staff
- Report to project manager
- Complies & sends subcontract packets to vendors
- Receives, reviews completeness and executes subcontract packets
- Enter professional service agreement/amendments into accounting system
- Compiles & sends service agreement packets to service providers
- Compile & distribute contract status reports to project team
- Finalize/create change orders
- Prepare closeout documents.
Education
Masters Degree - Information Systems & Technology
University of Phoenix
Tempe, AZ01.2019
Bachelors Degree - Business Management
University of Phoenix
Tempe, AZ05.2014
Associates Degree - Business Management
University of Phoenix
Tempe, AZ07.2011
Professional Umpire Certificate -
Harry Wendelstedt Umpire School
Daytona Beach, FL02.2010
Skills
- Networking / Networking Security
- Database Management
- Windows Server
- Active Directory
- Okta
- Azure
- MS Endpoint manager
- JAMF
- Apple Business Manager
- Exchange
- Cloud Computing
- System Analysis
- License Management
- O365 / O365 Management
- SQL
- Python
- HTML
- CSS
- SaaS
Timeline
IT Engineer/System Admin
Malwarebytes
08.2021 - Current
Technical Engineer
Malwarebytes
01.2020 - 08.2021
IT Engineer
Salas O’Brien
07.2018 - 01.2020
IT Support / Project Management
Paragon Mechanical
06.2016 - 07.2018
Masters Degree - Information Systems & Technology
University of Phoenix
Bachelors Degree - Business Management
University of Phoenix
Associates Degree - Business Management
University of Phoenix
Professional Umpire Certificate -
Harry Wendelstedt Umpire School
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