Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffery Epps

Los Angeles,CA

Summary

Problem-solving Clinical Director qualified to manage health regulations, perform clinical care and further motivate talented staff. Enthusiastic professional with background affecting positive clinical outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.

Overview

31
31
years of professional experience

Work History

Director of Clinical Services

Rite Of Passage
Tustin, CA
10.2019 - Current
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Implement new policies and educate staff on changes.
  • Facilitate hiring of qualified Clinical personnel by interview applicants and making recommendations for employment.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Represented organization at all community events, answering questions, providing details and giving informative presentations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Open Door Counseling Van Nuys
, CA
01.2018 - Current
  • Responsible for all therapeutic services and documentation regarding assigned caseload
  • Serve as a member of the treatment and utilizes a curriculum based therapeutic program
  • Provide services to clients who have been referred by the Courts,
  • Probation or Parole
  • Utilize specialized evaluation tailor therapeutic interventions that not only address the client's individual needs but also those of the referring agencies
  • Facilitate group therapy sessions
  • Monthly individual sessions for clients on caseload
  • Prepare weekly/monthly clinical notes and treatment plan update when necessary
  • Integrate DSM diagnoses
  • Develop individualized care plan (ICP) and monitor the administration
  • Collaborate with multi-disciplinary team members to ensure positive outcomes.

Public Safety Coordinator

01.2016 - Current
  • To provide a crime prevention and life-safety presence on campus; facilitate use of the campus by staff and students through opening, closing and monitoring control of NSU property
  • Investigates campus incidents and occurrences
  • Provides oversight on performance and activities of Public Safety Officers and contract security employees
  • Responsible for the supervision, development and control of Public Safety Officers
  • Directs, trains, and schedules Public Safety officers to ensure operational objectives are met
  • Takes command of situations or incidents involving threat to persons or property involving the university and directs the proper resources to ensure the safety of the NSU community
  • Takes notice and reports to supervision any incident, condition or situation that could negatively affect the ability of the Public Safety Department, or any other entity to function in the most productive manner to ensure timely notifications of threats, hazards, and personnel issues
  • Provides physical inspections and investigations on campus
  • Conduct security and safety audits
  • Completes activity logs and incident reports
  • Coordinates with local law enforcement concerning the investigation of incidents, crimes, and losses.

Xpress Global System/ Outbound Supervisor

Honorable Discharge, US. Marine Corps
Anaheim, CA
01.2017 - 01.2018
  • Experience in a transportation, consolidation, cross docking, shipping and receiving
  • Supervise, lead and direct the loading/ unloading of freight; supervise delivery of freight
  • Train, monitor and enforce dock loading, freight flow and bar coding procedures
  • Ensure safe, efficient and cost effective operation; Monitor and respond to load forecasts
  • Close loads on outbound trailers
  • Load and unload freight; Move products with a lift truck and by hand
  • Assist in shift planning and job assignment
  • Create driver route assignments and dispatch drivers
  • Ensure compliance with OSHA, Department of Transportation, and Federal and State regulations
  • Minimize claims and damages through training and enforcement of OS&D standard operating procedures
  • Interface with customers by providing will-call freight, tracking or tracing freight and responding to customer inquiries
  • Complete reports and loading sheets, and inspection sheets

Recruitment Specialist/Job Developer

CareerSource Broward
Hollywood, FL.
01.2015 - 01.2017
  • Develop employment opportunities for jobseekers in assigned groups through the direct interaction with local employers, referral sources and program participants
  • Conduct outreach to local employers through telephone, face-to-face meeting, and presentations
  • Generate employment match leads by performing searches for qualified candidates according to relevant job criteria, using a variety of resources including computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms, and employee referrals
  • Develop On-The-Job Training (OJT) or other work experience opportunities for customers having difficulty obtaining or retaining employment
  • Assist Center with planning and implementing mass recruitments, job fairs, networking events and other meeting intended to match jobseekers with local employers
  • Develop regular opportunities to speak with Chambers of Commerce and other groups to promote CareerSource Broward to employers through the network's communicationchannels, which included publications, events, website, meeting, committees, and programs
  • Provide feedback to the Employment Relations Coordinator regarding issues raised by jobseeker's business or other community members regarding services offered or provided by CareerSource Broward
  • Prepare and analyze a variety of weekly, monthly, quarterly, and annual reports
  • Keep abreast of all federal and state policies and regulations regarding relevant workforce development legislation and programs.

Social Services Specialist

County of Kern
Bakersfield, CA.
01.2011 - 01.2014
  • Facilitated behavior modification, drug treatment and community reunification classes to educate individuals
  • Conducted seminars to emphasize awareness of various treatments plans that matched specific behaviors
  • Maintained interactive process with inmates and act as liaison with benefits agency, attorneys, early intervention counselors and medical specialists
  • Reviewed specialists' reports/diagnosis and made recommendations to regarding suitability of claims
  • Created training material to highlight and target specific information to address maladaptive behavior. Assessed the effectiveness of training and material through individual progress reports and student evaluations
  • Reviewed project data and worked directly with clients and officials to resolve time sensitive issues related to the submission and accuracy of reports to implement resolutions and certify projects
  • Monitored, evaluated and implemented benefits case plans, and compliance with relevant court orders
  • Managed records, and provide in-service training in benefits expertise to internal team and the public
  • Gathered statistical data for headquarters and prepare comparative analysis/reports
  • Reviewed source information to develop effective controls for managing the information to ensure data integrity.

Finance Operations Supervisor

City of Lancaster
Lancaster, CA
01.2009 - 01.2011
  • Responsible for financial strategies and operations through preparation of budgets for review, approval and administration of annual budget
  • Supervised department operations and objectives, with responsibility for planning, organizing, coordinating, and supervising administrative and clerical staff
  • Mitigated risks and engaged in risk management through administrative reviews, recommending disposition and evidence based cost-effective resolution
  • Conferred with other finance department staff members involved with reviewing, billing, collecting, and recording revenue owed to the city
  • Developed training material to target specific needs of the organization, and trained employees on skills to improve service utilization and customer service
  • Exercised independent judgment and discretion in resolving revenue generating issues and problems
  • Ensured financial statements comply with internal policy and external regulations (GAAP) while adhering to contractual obligations.

Parking Enforcement Officer, Deputy Probation Officer

City Of Lancaster, Los Angeles County Probation
Lancaster, Los Angeles, CA
01.2007 - 01.2009
  • Assisted with the development and implementation of goals and performance measures of the Parking Enforcement unit of City of Lancaster
  • Interfaced with the Finance Department's Revenue Collection unit, the Transportation
  • Division, and other related departments to input suggestions to maximize the generation of new revenues
  • Assisted with the tracking of budgets with respect to goals and objectives of the unit's operation
  • Monitored and reviewed the activities of the unit to assure efficient and effective utilization of resources
  • Issued citations for expired meters, improper use of specially designated or timed zones, improperly licensed vehicles, parking in preferential areas, and other related violations
  • Operated computer equipment and California Law Enforcement Telecommunication System (CLETS) data bases to determine vehicle identity and complete data required for citations
  • Attended City meetings, and investigated complaints received regarding parking enforcement activities
  • Mentored and developed direct report employees, and supervised training on parking enforcement policies
  • Developed and maintained manuals and procedural handbook for new employee training.

01.1999 - 01.2007
  • Worked with a multi-disciplinary team consisting of probation officers, clinicians and educators to deliver services such as education, counseling and drug treatment as ordered by the court
  • Referred probationers to counseling and treatment as required by the court, monitored treatment progress and investigated circumstances that warranted modifications of court orders and initiated those modifications
  • Maintained contact with service providers, family members, court staff, and attorneys to ensure proper oversight, and provided updated reports to the courts regarding the probationer's progress
  • Established and maintained interagency contact with department heads, division heads, and colleagues on matters of collaborative supervision methods
  • Worked in collaboration with numerous organizations that provide adequate services to juvenile offenders, including counseling services, community service agencies, and the
  • Department of Children and Families
  • Utilized advanced communication and interpersonal skills working directly with the client and management, including weekly one-on-one client interviews to assess progress.

Education

Masters - Forensics Psychology

Walden University

M.B.A - Human Resources

University of Phoenix

B.A. - Organizational Management

Vanguard University

Code Enforcement Certificate (POST) - State of California - undefined

Skills

  • General
  • Contract
  • Leadership Adaptable
  • Account
  • Management
  • Development
  • Supervisory
  • Purchasing
  • Competent
  • Budget
  • Preparation
  • Process
  • Supervision
  • Financial auditing
  • Permitting process
  • Training
  • Innovative
  • Mentoring
  • Persevering
  • Facility management
  • Case management
  • Behavior
  • Report creation
  • Policy compliance
  • Parking operations
  • Maintenance
  • Counseling
  • Resourceful

Accomplishments

  • Management - Plan, monitor and evaluate the operation to ensure goals and objectives are met, personnel are productively utilized, adequate work quality standards are maintained and policies and procedures are followed
  • Supervision - Conduct regular staff meetings in order to meet goals, objectives, and deadlines to ensure the most efficient processing of project-related outcomes
  • Project planning - Review project data and work directly with clients, officials and inspectors to resolve time sensitive issues related to the submission and accuracy of reports
  • Finance - Evaluated processes and implemented changes improving production and effectiveness as well as fiscal accounting procedures
  • Analysis - Review Information from a variety of sources to develop effective controls for managing the information to ensure data Integrity
  • Quality Assurance - Work with program management to resolve complex systemic problems experienced by staff, clients, and external project collaborators
  • Protective Services - Strong working relationship with law enforcement, courts, juvenile authorities, mental health organizations, professional placement agencies, schools and community outreach centers
  • Training - Assisted in training employees, assigning and directing responsibilities, appraising employee performance, rewarding and disciplining employees, interviewing and recommending candidates for employment.

Timeline

Director of Clinical Services

Rite Of Passage
10.2019 - Current

Open Door Counseling Van Nuys
01.2018 - Current

Xpress Global System/ Outbound Supervisor

Honorable Discharge, US. Marine Corps
01.2017 - 01.2018

Public Safety Coordinator

01.2016 - Current

Recruitment Specialist/Job Developer

CareerSource Broward
01.2015 - 01.2017

Social Services Specialist

County of Kern
01.2011 - 01.2014

Finance Operations Supervisor

City of Lancaster
01.2009 - 01.2011

Parking Enforcement Officer, Deputy Probation Officer

City Of Lancaster, Los Angeles County Probation
01.2007 - 01.2009

01.1999 - 01.2007

Masters - Forensics Psychology

Walden University

M.B.A - Human Resources

University of Phoenix

B.A. - Organizational Management

Vanguard University

Code Enforcement Certificate (POST) - State of California - undefined

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Jeffery Epps