JEFFERY FRANZ
Liberty Lake,WA
Summary
Dynamic leader with a proven track record at Snohomish Co-Op Inc., excelling in customer service and problem-solving. Spearheaded innovative strategies boosting sales and efficiency, while mentoring a diverse team to foster a positive work environment. Expert in inventory management and multitasking, I drive results and employee satisfaction through planning and initiative.
Overview
18
18
years of professional experience
Work History
Store Manager
Snohomish Co-op Inc.
02.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels.
Inventory Specialist
Snohomish Co-Op Inc.
01.2020 - 02.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Store Manager
Snohomish Co-Op Inc.
10.2017 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels.
General Manager
Snohomish Co-Op Inc.
03.2016 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations for capital projects.
- Coordinate monthly meetings with Board of Directors for the purpose of reviewing monthly financials, provide status on capital projects and discuss business strategies.
- Managed a diverse team of professionals, fostering a positive work environment and employee satisfaction.
- Developed and implemented strategies to increase sales and profitability, ie.. Marketing and advertising.
- Cultivated strong relationships with clients, vendors, and members to ensure long-term success and loyalty.
Purchasing / Receiving /Inventory Management Specialist
Snohomish Co-Op Inc.
04.2005 - 03.2016
- Generated purchase orders based on inventory levels and submitted to vendors and manufactures.
- Monitored and adjusted order points.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Reviewed and verified invoicing for accuracy and completeness, quantity and cost.
- Monitored margins and adjusted retail pricing as necessary.
- Managed credits with vendors and manufactures for damaged or missing product.
- Assisted customers with special orders.
- Reviewed and investigated inventory shrinkage. Adjusted inventory levels accordingly.
- Assigned and monitored daily cycle counting as well as year end inventory.
Warehouse Manager
Snohomish Co-Op Inc.
09.2004 - 04.2005
- Oversee and manage day to day operations of warehouse and yard. Ensuring that work was accomplished in a professional manner and in accordance with company policy and procedures.
- Redesigned warehouse and yard layout, maximizing space for product expansion and improved worker efficiency during retrieval tasks.
- Created and coordinated weekly purchase orders with purchaser.
- Coordinated daily job assignments with staff - equipment maintenance, general upkeep of warehouse and yard.
- Monitor and ensure Special Projects were completed in a timely manner.
- Load customer vehicles and assist customers with product questions.
- Unload and receive incoming product from vendor and manufactures checking in product against packing list.
Education
No Degree - General Courses And Aircraft Powerplants
Aviation Education Center
Wichita, KS08.1990
No Degree - Non-destructive Testing
Spartan School of Aeronautics
Tulsa, OK04.1984
High School Diploma -
Granite Falls High School
Granite Falls, WA05.1983
Skills
- Customer Service
- Problem-Solving
- Initiative
- Multitasking and Organization
- Epicor Software
- Microsoft Office
Timeline
Store Manager
Snohomish Co-op Inc.
02.2021 - 07.2022
Inventory Specialist
Snohomish Co-Op Inc.
01.2020 - 02.2021
Store Manager
Snohomish Co-Op Inc.
10.2017 - 01.2020
General Manager
Snohomish Co-Op Inc.
03.2016 - 10.2017
Purchasing / Receiving /Inventory Management Specialist
Snohomish Co-Op Inc.
04.2005 - 03.2016
Warehouse Manager
Snohomish Co-Op Inc.
09.2004 - 04.2005
No Degree - General Courses And Aircraft Powerplants
Aviation Education Center
No Degree - Non-destructive Testing
Spartan School of Aeronautics
High School Diploma -
Granite Falls High School