Jeffery Fultz

Shift Supervisor

Rax Roastbeef

03.2007 - 01.2025

Trained staff on customer service best practices for improved interactions.
Conducted regular inventory checks to maintain stock levels.
Facilitated team discussions to address challenges and implement changes.
Developed training programs for new employees to enhance skills.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.