Hi, I’m
Jeffery Goins
COLO SPGS,CO
Summary
Innovative leader focused on delivering superior results by articulating desired outcomes, removing road blocks, leveraging resources and developing simplistic end-to-end strategies. Skillful Communicator comfortable engaging with all levels of an organization utilizing clear, concise and relevant information to create and implement organizational sales strategies. Operational Planner with experience in forecasting, analyzing data, developing an appropriate plan, and establishing clear organizational priorities, including 14+ years of Sales and customer service experience.
Overview
14
years of professional experience
Work History
WOW! Internet, Cable and Phone
Senior Sales Representative
06.2017 - Current
Job overview
- Handled inbound calls from customers and potential customers interested in WOW service, and assisted with technical issues
- Responsible for developing relationships to gain new customers while maintaining existing customer relationships
- Responsible for mentoring new sales representatives on billing system , sales processes , WOW core values and efficiently communicating with customers
- Mentor and support the development of peers
- Part of USHA Swivel team in Colorado Springs
- Manage the sales leads database while effectively conducting outbound calls to acquire new customers interested in WOW!
- Achieve and surpass monthly and yearly KPI targets
- Primary contact in the supervisor's absence.
Comcast West Division
Loyalty Supervisor
09.2014 - 04.2017
Job overview
- Oversaw daily attendance, shrinkage, and overall productivity, while providing daily coaching for development
- Assisted high-priority customers and effectively managed escalated situations
- Handled sales transactions and managed revenue retention
- Conducted sales calls with team members to set sales and customer retention goals
- Addressed customer complaints related to sales and service, and monitored customer preferences to guide sales focus
- Produced monthly and annual sales reports based on sales and retention data.
Education
Pikes Peak Community College, Colorado Springs, CO
Associates in Business Management
07.2024
Skills
- Outbound sales calling
- Customer Support
- Selling techniques
- Negotiation expertise
- Sales Presentations
- Product and service knowledge
- Client Service
- Strategic Sales Planning
- Staff Training
- Customer Needs Assessment
- Sales Development
- Account Management
- Relationship selling
- Competitor Analysis
- Contract Negotiations
- Sales Forecasting
- Customer Retention
- Closing Techniques
- Performance Management
- Revenue Generation
- Lead Generation
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
Accomplishments
During my time with WOW! I have been honored with both the spirit of WOW award and membership in the President's club, the highest accolades attainable in recognition of outstanding performance by consistently displaying WOWs core values.
I have received the highest rating in the company, achieving a perfect 5 for consistently meeting and excelling in all performance metrics.
Timeline
Senior Sales Representative
WOW! Internet, Cable and Phone
06.2017 - Current
Loyalty Supervisor
Comcast West Division
09.2014 - 04.2017
Pikes Peak Community College
Associates in Business Management
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