Jeffery Graham

• Counseled prospects and policyholders on coverage, limits and regulations.
• Participated in continuing education activities to stay abreast of latest developments in the field.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Interviewed prospective clients to obtain data about financial resources and needs.
• Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
• Reviewed renewal documents and updated customer information as needed.
• Attended trade shows, conferences, and other events related to the insurance industry.
• Achieved repeat business and referrals through personalized services.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Communicated with clients by phone and email to answer questions and offer services.
• Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
• Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.

Met with clients to evaluate the situation at each home.

Developed a tailored approach for each unique situation.

Find all entry points, and neutralize the infestation.

• Educated clients on pests and methods of removal.
• Applied pesticides and other control strategies to manage pests.
• Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance.
• Inspected buildings and facilities to determine appropriate pest control measures.
• Provided detailed reports to clients detailing the services performed, findings, and recommendations for future prevention.
• Disposed of dead pests according to local laws and regulations.
• Determined maintenance services costs, noting details in client reports.
• Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.

• Managed inventory levels of parts necessary for servicing customers' needs.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Created standard operating procedures for all service functions.
• Implemented quality control measures to uphold company standards.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Identified opportunities for additional services and provided clients with recommendations for further pest protection.
• Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Produced thorough, accurate and timely reports of project activities.
• Resolved conflicts between employees by providing guidance on company policies and procedures.