Jeffery Green

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. As a Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the customer support management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

I came across this job posting on the company’s website. After comparing the responsibilities to my skills and experience, I felt like this was the perfect fit for me.

I believe my years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:

• Customer service: I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems.
• Bilingualism: I speak either English or Spanish to communicate with callers to establish rapport and ensure all the information I provide is clear and understood correctly.
• Managing sensitive customer information
• Providing personalized support
• Delivering great customer experiences
• Customer service: I answer 45+ inbound calls a day, delegate tasks to the appropriate departments, stay on top of operations to ensure timely resolutions, and handle customer follow-ups to ensure they don’t have any unresolved issues.
• Communication: I de-escalate tense situations with customers and find satisfactory resolutions that leave callers with a positive impression of the company.

I look forward to hearing from you and welcome the opportunity to tell you more about my experience and qualifications.

Kind regards,

Jeffery Green

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.