Jeffery Gross
Greenville,TX
Summary
Accomplished Assistant Grocery Manager at Super 1 Foods, skilled in problem resolution and safety monitoring, contributing to a positive and productive work environment. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Assistant Grocery Manager
Super 1 Foods
01.2023 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
Front of House Manager
Chilli's Grill & Bar
07.2008 - 07.2011
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Assistant Production Line Leader
Sanden International USA
06.2008 - 03.2009
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Set up machining, performed required maintenance and made adjustments to machines.
- Supervised production staff of seven.
- Monitored and verified quality in accordance with statistical process or other control procedures.
Line Cook
Chilli's Grill & Bar
10.2002 - 07.2008
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Assistant Kitchen Manager/Line Cook
Outback Steakhouse
04.1996 - 10.2002
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
Line Cook
Bennigan's Bar & Grill
06.1988 - 04.1996
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
E4, Gunner's Mate
United States Coast Guard
10.1984 - 05.1988
- Law enforcement.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Assisted corporate or private vessels in distress during maritime rescue operation.
- Aids to Navigation.
Education
High School Diploma -
Gateway High School
Aurora, COSkills
- Problem Resolution
- Customer Support
- Health and safety
- Employee Training
- Stock replenishment
- Store maintenance
- Loss Prevention
- Coordination of inventory
- Training and mentoring
- Visual Merchandising
- Safety Monitoring
Certification
USCG Certificate: Crane Operator
USCG Certificate: Forklift Operator
USCG Certificate: Range Instructor
USCG Certificate: Deck Safety Supervisor
Additional Information
Employment gap between July 2011 to December 2022 was the result of caring for my elderly Father, who had a stroke in 2011. My Mother needed physical and emotional support until his death in October 2022. I was his primary caregiver, as they did not have the means to pay for outside care.
Timeline
Assistant Grocery Manager
Super 1 Foods
01.2023 - Current
Front of House Manager
Chilli's Grill & Bar
07.2008 - 07.2011
Assistant Production Line Leader
Sanden International USA
06.2008 - 03.2009
Line Cook
Chilli's Grill & Bar
10.2002 - 07.2008
Assistant Kitchen Manager/Line Cook
Outback Steakhouse
04.1996 - 10.2002
Line Cook
Bennigan's Bar & Grill
06.1988 - 04.1996
E4, Gunner's Mate
United States Coast Guard
10.1984 - 05.1988
High School Diploma -
Gateway High School