Jeffery Hall
Summary
With my many skill sets I feel like the service tech position would be a fantastic position for me. I know my knowledge of plumbing on my rental properties would aid me in installs and trouble shooting leaks and repairs, I also know that my mechanic background would help aid me in knowing and understanding tools and repair parts and what tools are needed for different jobs and being able to have attention to detail on each and every job. My couple of years in sales/customer service would benefit me in being able to maintain communication with each and every client and keeping my clients informed in what im doing or plan to do to fix the issue or to prevent occurring issues from happening. My college credits and courses will help me in computer skills and writing tickets and company emails. At the end of the day I know im a perfect fit for the service department and I know I would excell and be very beneficial to the service department.
Overview
6
6
years of professional experience
Work History
Mechanic And Driver
Thoroughtruck
01.2018 - 04.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Customer Service Associate and Sales Associate
Don Franklin Auto Dealership
04.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Kabota Mechanic and Setup
Barlow Farm Equipment
06.2013 - 09.2016
- Used hand and power tools to repair and maintain industrial machinery.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Conducted preventative maintenance on heavy equipment, such as lubrication, checking fluids and replacing worn parts.
- Installed, calibrated and tested new or repaired parts and equipment.
- Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
- Diagnosed equipment issues by analyzing error messages and testing results.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Science - Business And Accounting, Major in Psychology
Somerset Community College
Somerset, KY07.2026
High School Diploma -
Pulaski County High School
Somerset, KY10.2013
Skills
- Transportation Regulations
- Assessing Conditions
- Resolving Shipping and Delivery Problems
- Utilization Optimization
- Safe Driving Techniques
- Processes and Procedures
- Corrective Actions
- Route Mapping Software
- Reading Comprehension
- Vehicle Inspection
- Safety Protocols
- Sales and Marketing
- Mileage and Service Logs
- Schedule Management
- Microsoft Word
- DOT Requirements
- Customer Rapport
- Strategic Planning
- Business Management
- Account Penetration
- Route Management
- Traffic Law Observation
- Heavy Lifting
- Safety Standards
- Time Management
- Maintenance and Repair
- Weight Limits
- Safety Management
- Route Logs
- Confidentiality Understanding
- Valid Driver's License
- Pre- and Post-Trip Inspections
- Inquiry Response
- Inspecting Trucks
- CDL License
- Driving and Transportation
- GPS and Route Planning
- Damage Prevention
- Consulting Supervisors
- Motor Vehicle Safety
- Good Mechanical Aptitude
- Commercial Plumbing
- Inspect Systems
- Troubleshooting and Diagnostics
- Leak Repair
- Welding and Brazing
- Fall Protection
- System Testing
- Fabricate Parts
- Drain Cleaning
- Pipe Measuring and Cutting
- Water Pressure Assessment
- Troubleshooting
- Copper Soldering
- Water Heater Installation
- Piping Installation
- Safety Techniques
- Detail Work
- Power Sanders
- Attention to Detail
- Google Workspace
- Written Communication
- Dependable and Responsible
- Organization and Time Management
Timeline
Mechanic And Driver
Thoroughtruck
01.2018 - 04.2019
Customer Service Associate and Sales Associate
Don Franklin Auto Dealership
04.2016 - 10.2018
Kabota Mechanic and Setup
Barlow Farm Equipment
06.2013 - 09.2016
Associate of Science - Business And Accounting, Major in Psychology
Somerset Community College
High School Diploma -
Pulaski County High School
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