Jeffery Harris
Slocomb,AL
Summary
Accomplished Operations Manager with a proven track record at the Alabama Army National Guard, enhancing team workflows and maximizing customer satisfaction. Expert in data analysis and fostering strong relationships, demonstrated through strategic process improvements and effective communication. Achieved significant performance enhancements by mentoring staff and optimizing operational procedures. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Current Operations Manager
Alabama Army National Guard
01.2019 - Current
- Serves as Current Operations Manager for the Deputy Chief of Staff Operations, coordinating, synchronizing and resourcing for the command group and nine command directorate
- Maintains weekly Current Operations Estimates and Executive Summaries for 20 Senior Staff and 30 Subordinate Organization leaders.
- Manages OPLANS, OPORDS, reports, records, procures, designs, produces and distributes training aids for efficient operations and subordinate unit training.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Unit Readiness Manager
Alabama Army National Guard
03.2013 - 12.2018
- Ensured all communication and detailed information to operate organization to successful mission accomplishment for 160 personnel.
- Responsible for the accountability, health, morale, training and development of three employees.
- Effectively communicated with nine supply organizations to manage deployment manning document for 160 personnel in preparation of overseas deployment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Senior Personnel Manager
Alabama Army National Guard
03.2012 - 03.2013
- Representative for Deputy Chief of Staff Personnel for over 1600 Deploying and Demobilizing personnel at multiple Mobilization Stations.
- Responsible for the processing of over 1400 mobilization orders, amendments and revocations utilizing the Automated Fund Control Order System.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Distributed employee engagement surveys to identify areas of improvement.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Unit Training Manager
Alabama Army National Guard
04.2008 - 03.2012
- As Unit Training Manager, organization increased Duty Military Occupational Qualification by 17%.
- Developed, delivered, and evaluated education and training programs.
- Determined adequacy of existing courses and programs to meet training requirements and meet standards.
- Developed objectives to meet academic, vocational and technical standards.
- Selected instructional design, methods and media.
- Conducted, validated and revised programs and instruction and coordinated user feedback with career field managers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Directed field training to enhance participants' skills.
- Conducted training courses and prepared videos for long-term use.
- Selected and assigned instructors to conduct specific training programs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
No Degree - Business Administration
Faulkner University
Montgomery, ALNo Degree - Master Leader Course
154th Regional Training Institute
Camp Shelby, MS05-2019
Skills
- Data Analysis
- Financial Management
- Customer Service
- Process Improvement
- Performance reporting
- Document Control
- Inventory Management
- Data Management
- Report Generation
Timeline
Current Operations Manager
Alabama Army National Guard
01.2019 - Current
Unit Readiness Manager
Alabama Army National Guard
03.2013 - 12.2018
Senior Personnel Manager
Alabama Army National Guard
03.2012 - 03.2013
Unit Training Manager
Alabama Army National Guard
04.2008 - 03.2012
No Degree - Business Administration
Faulkner University
No Degree - Master Leader Course
154th Regional Training Institute
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