Strong Client Success Manager experience with 13+ years of experience in IT Client Relationship/Engagement and 5+ years IT Applications and Product Team Management. Proven success with accounts for well-established Healthcare and P&C Insurance technology companies. Well-versed in SaaS Software and Infrastructure environments driving customer product adoption and customer contract renewal. Experienced in Microsoft Suite and in using Customer Success Solution systems such as Salesforce to monitor project status, SLA targets and actuals and to summarize and plan customer interactions. Experienced in reporting performance metrics, providing strategic communications, and tracking add-on and renewal opportunities