Jeffery Hill
Rossville
Summary
Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance. Excel in leadership, problem-solving, and adaptability to drive project success.
Overview
25
25
years of professional experience
Work History
PROJECT MANAGER – LEAD
ECS FEDERAL
Memphis
03.2019 - Current
- I provide project direction through successful performance of a variety of detailed, diverse elements of Project Management, to support the USPS Team
- I provide superior organizational, communication, listening, and analytical skills in addition to managing a portfolio of projects in a complex environment
- I manage a staff of ~50 employees and provide task order management which includes hiring of staff, timesheet reporting and approvals, invoice validation and approvals, etc
- I provide oversight support for USPS technical projects and operational activities including:
- Development of standardized program, project, and operational procedures in line with USPS objectives and industry best practices
- Adherence to documented policies and procedures
- Support for USPS leadership-level reporting as needed
- Provide oversight and guidance to technical teams in carrying out management priorities
- Coordinate schedules and assignment of duties to project team members and ensure assignments are completed as directed
- Enforce work standards and review/resolve work discrepancies to ensure compliance with contract requirements
APPLICATION SYSTEMS ANALYST III
ECS FEDERAL
Memphis
01.2013 - 01.2019
- I serve as Lead Analyst charged with managing multiple customers’ projects/applications, in addition to end-to-end project management including creating and maintaining project plans, facilitating meetings to document business requirements, scheduling, tracking and reporting on project using Jira or Trello to document progress of projects and teams performance status, and identifying and mitigating project risks
- Display an extensive understanding and experience in the product development life cycle, working closely with Program Managers and Business Owners to document business objectives, project timelines and assist with the development of required documentation (i.e
- ROMS (Rough Order of Magnitude), BNS (Business Needs Statement), ICD (Interface Control Documents), etc.)
- Develop and maintain required project artifacts in accordance with Policies and Procedures
- Create, manage, follow-up on Remedy change requests that are submitted on behalf of the application development team
- Design and upload Epics and stories for MIS TRP/GEO Team members within Agile Project Management
- Formulate and enter project plans on a project manager tool Jira software to maintain the timelines, percentages for each environment completion for the ongoing projects and planning for future projects
- Compile and upload ROMS for manpower needs and budgetary projections for future projects
- Upload and verify all TSLC documents are posted during each project release
- Create and update Microsoft Visio architectural diagrams for application connections to servers in all environments on a weekly basis
- Research, respond to, and monitor application support email accounts
- Address Remedy Help Desk tickets that are assigned to the application support group
- Execute and publish standard operating procedures for technical support issues
- Diagram existing and new functional area process flows
- Set up new and modify existing user access for several applications
- Create and publish accurate management reports summarizing weekly support volumes
- Monitor application alerts daily and work with application development team to resolve alerts
- Interact with developers to understand and research customer/system issues
CUSTOMER SUPPORT SPECIALIST III
NORTHROP GRUMMAN/ECS FEDERAL
Memphis
01.2009 - 01.2013
- Received, tracked, and reviewed documents for customer acquisition process
- Verified completeness and accuracy of customer information to determine eligibility for program
- Responded to customer issues via phone and email
- Performed software problem analysis, documentation, escalation, and resolution
- Assisted business mail preparers in completing the Mail.dat standard File Validation Testing plan
- Worked independently and with team to troubleshoot issues which are not defined in process flows
BUSINESS SUPPORT ANALYST I
NORTHROP GRUMMAN
Memphis
01.2005 - 01.2009
- Served as Team Leader for 10 members of the USPS National Street Review Team
- Correlated and analyzed postal delivery route review data to insure accuracy and present to Postal District Management and area staff
- Created Excel spreadsheets and PowerPoint presentations in Microsoft Office
- Collected Sealog information, delivery statistics, and Fatal Five error data for report analysis
- Trained Address Management System District personnel on street review techniques, policies and procedures to improve address quality data
- Traveled extensively to all 50 U.S
- States along with Puerto Rico to review postal delivery routes
- Verified information on PS form 3575
TECHNICAL INFORMATION SPECIALIST II
THE ORKAND CORPORATION/HARRIS CORPORATION
Memphis
01.2000 - 01.2005
- Acted as Member of the USPS National Street Review Team
- Compiled data on status of address quality for the selected USPS delivery routes and provide detailed final results to update the National Data Base
- Developed and implemented training for new members of the USPS National Street Review Team
- Assisted team leaders with route review results and updating final reports of the collected data for the local Address Management Teams
Education
Bachelor of Arts - Social Science with Education Concentration
Ashford University
Clinton, IA01.2009
Microsoft Excel III Training -
01.2006
Associates Degree - Business
Craven Community College
New Bern, North Carolina01.1990
Skills
- Process Engineering
- Data Analytics
- Project management
- Agile methodology
- Data Warehouse
- Process Modeling & Process Improvement
- Relationship Management
- Agile Project Management
- Training & Development
- BI Tools
- Staff Liaison
- Adobe Acrobat Reader/Writer
- Enzip
- WinZIP
- Microsoft Office (Excel, Outlook, PowerPoint, Visio)
- Team leadership
- Effective communication to all levels of leadership
Affiliations
- Spending time with family and my two dogs.
- Traveling to the beach.
Timeline
PROJECT MANAGER – LEAD
ECS FEDERAL
03.2019 - Current
APPLICATION SYSTEMS ANALYST III
ECS FEDERAL
01.2013 - 01.2019
CUSTOMER SUPPORT SPECIALIST III
NORTHROP GRUMMAN/ECS FEDERAL
01.2009 - 01.2013
BUSINESS SUPPORT ANALYST I
NORTHROP GRUMMAN
01.2005 - 01.2009
TECHNICAL INFORMATION SPECIALIST II
THE ORKAND CORPORATION/HARRIS CORPORATION
01.2000 - 01.2005
Bachelor of Arts - Social Science with Education Concentration
Ashford University
Microsoft Excel III Training -
Associates Degree - Business
Craven Community College
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