JEFFERY HINES
Summary
Highly skilled professional with diverse experience in elevator and closet installation, customer service management, and sales inspection. Demonstrated expertise in overseeing complex installation projects, delivering exceptional customer service, and conducting thorough sales inspections to ensure client satisfaction. Proven ability to manage teams, resolve issues efficiently, and drive sales growth while maintaining high standards of quality and safety. Adept at communicating effectively with clients and business owners, with a strong commitment to exceeding expectations and achieving operational excellence. Seeking to leverage a well-rounded skill set and experience to contribute to a dynamic organization
Overview
17
17
years of professional experience
Work History
Sales Inspector
Massey Services
2023.05 - Current
- Performed thorough inspections of properties for pest prevention, lawn service, irrigation systems, and termite protection, identifying key issues and recommending effective solutions.
- Assessed and analyzed client needs to deliver customized service packages across multiple areas, including pest control, lawn care, irrigation, and termite management.
- Collaborated with sales and service teams to design and implement tailored strategies, enhancing system performance and client satisfaction.
- Provided detailed inspection reports and clear explanations to clients, ensuring they understood the recommended actions and benefits.
- Leveraged expertise in pest management, irrigation, and termite protection to drive sales growth and customer loyalty.
- Maintained strong client relationships through exceptional service and effective communication, contributing to high customer retention and satisfaction rates.
Lead Installer
Southern Closet Systems
2022.02 - 2023.04
- Improved customer satisfaction by delivering efficient and accurate closet installations, resulting in a high rate of positive client feedback.
- Reduced installation errors by implementing rigorous quality control measures and adhering to best practices.
- Mentored junior installers, providing guidance and training to enhance their skills and ensure high standards of workmanship.
- Built strong relationships with clients through exceptional communication and professionalism, ensuring a seamless installation experience.
- Assisted in shop manufacturing and refining processes, contributing to overall operational efficiency.
- Expertly read and interpreted blueprints, plans, and schematics to ensure precise installations and adherence to design specifications.
Lead Installation Technician
Retro Elevator Corporation
2017.06 - 2022.01
- Maintained a high level of safety while operating hand and power equipment for hoisting, measuring, testing, and drilling various installations.
- Managed projects efficiently within budget constraints, addressing multi-faceted problems and collaborating with executive leadership and contractors.
- Educated and trained new hires on company processes, effectively closing process gaps and ensuring consistency in installation practices.
- Designed and implemented processes aligned with business objectives, incorporating client feedback to optimize development and service delivery.
- Enhanced brand awareness by promoting interior elevator remodeling and NORA flooring, leading to increased customer interest and sales.
- Commissioned and directed staff members for specific projects, tracked progress, and resolved complex issues to boost productivity and meet project goals.
- Restructured installation techniques and staff teams to eliminate field downtime and significantly increase productivity.
Customer Service Manager
Walmart
2007.05 - 2017.05
- Led a team of customer service associates, overseeing daily operations to ensure high standards of service and operational efficiency.
- Implemented and refined customer service protocols, resulting in improved response times and enhanced customer satisfaction.
- Managed and resolved complex customer inquiries, complaints, and issues, ensuring swift and effective solutions.
- Analyzed customer feedback and service metrics to identify trends and areas for improvement, driving continuous enhancement of service delivery.
- Coordinated with other departments to address operational challenges and optimize store performance.
- Trained and developed staff on customer service best practices and company policies, fostering a positive and customer-focused work environment.
- Ensured compliance with Walmart's service standards and procedures, contributing to a seamless shopping experience for customers.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL06.2003
Skills
- Installation planning
- Diagnostic abilities
- Blueprints and schematics
- Customer Relations
- Excellent Communication
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Up-selling additional services and products
- Contract drafting
- Sales Presentations
- Coachable and willingness to learn and adapt.
Timeline
Sales Inspector
Massey Services
2023.05 - Current
Lead Installer
Southern Closet Systems
2022.02 - 2023.04
Lead Installation Technician
Retro Elevator Corporation
2017.06 - 2022.01
Customer Service Manager
Walmart
2007.05 - 2017.05
High School Diploma -
Boca Ciega High School
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