Jeffery Holley
Houston
Summary
Experienced with performing comprehensive vehicle maintenance and oil changes. Utilizes technical skills to ensure vehicle longevity and customer satisfaction. Knowledge of diagnostic tools and maintaining work safety.
Overview
28
28
years of professional experience
Work History
Lube Technician / Management Trainee
Car Spa
02.2014 - 07.2019
- Started in the lube center then became a greeter to check customers in and take their vehicle to the appropriate area to have the requested service performed.
- Assisted in managing customer flow, optimizing service efficiency during peak hours.
- Greeted customers warmly, ensuring positive first impressions and enhancing visitor experience.
- Developed strategies to enhance customer engagement, fostering loyalty and repeat business.
- Monitored customer satisfaction, addressing concerns promptly to improve service quality.
- Trained new greeters on best practices for customer interaction and operational procedures.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
Lube Technician
P&M Havoline Express Lube
03.2011 - 02.2014
- Top bay lube tech; Transmission fluid check and service; tire rotation; battery check and replacement; tire plugs,etc.
- Conducted thorough vehicle inspections to identify maintenance needs and recommend appropriate services.
- Performed oil changes and fluid flushes efficiently using industry-standard tools and equipment.
- Trained junior technicians on proper procedures, improving team performance and service quality.
- Streamlined service processes, reducing turnaround time while maintaining high-quality standards.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Owner/Operator
DJ's Cafe
05.1991 - 02.2011
- Along with my wife, I was owner and operator and the kitchen was my responsibility. I did all the food prep and cooking. I also did plenty of washing dishes, pots and pans. Whatever was needed
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented menu offerings based on customer feedback and seasonal ingredients.
- Trained and supervised staff in food preparation and customer service protocols.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Fostered a positive work environment, promoting teamwork and staff development programs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Associate of Arts - Communications
Blinn College
Brenham, TX01.2000
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Attention to detail
- Workplace safety practices
- Hazardous waste management
- Inventory management proficiency
- OSHA compliance
- Deadline driven
- Hardworking and dedicated
- Inventory auditing
Timeline
Lube Technician / Management Trainee
Car Spa
02.2014 - 07.2019
Lube Technician
P&M Havoline Express Lube
03.2011 - 02.2014
Owner/Operator
DJ's Cafe
05.1991 - 02.2011
Associate of Arts - Communications
Blinn College