Jeffery Jackson
USPS
Gainesville,FL
Summary
Experienced in route management and mail distribution, ensuring efficient and timely deliveries. Utilizes effective communication to provide outstanding customer service and promptly resolve issues. Demonstrates a track record of maintaining accurate records and successfully adapting to dynamic environments.
Overview
34
34
years of professional experience
Work History
City Carrier Assistant
USPS, United States Postal Service
02.2020 - 04.2025
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Security Guard Supervisor
G4S Security Guard Service
08.2018 - 02.2020
- Security Guard Supervisor at St. Petersburg Hospital.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Optimized resource allocation by conducting regular risk assessments and adjusting staffing levels accordingly to meet changing requirements.
- Evaluated security equipment performance regularly, ensuring proper maintenance schedules were adhered to prevent potential malfunctions affecting operations negatively.
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
- Provided ongoing mentorship and support for junior security staff, contributing to their professional development and growth within the company.
- Conducted regular patrols of facility to detect and deter security threats.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
- Assessed electronic security systems and reported malfunctions.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Managed security staff rotation for position coverage on breaks.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Direct Support Assistant
New York State OPWDD
02.2016 - 04.2018
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Promoted a safe, clean, and comfortable living environment to ensure client satisfaction and wellbeing.
- Supported clients in managing emotional and behavioral challenges through empathetic listening, positive reinforcement strategies, and crisis intervention techniques when necessary.
- Organized recreational outings that fostered socialization skills among clients while encouraging community integration.
- Provided crisis intervention when necessary to maintain safety for both clients and staff members.
- Assisted clients in achieving personal goals with tailored daily living activities and adaptive techniques.
- Managed financial matters for clients such as budgeting assistance, bill payments, and benefits coordination.
- Improved clients'' overall well-being through consistent monitoring, medication administration, and routine healthcare coordination.
- Guided clients towards increased community participation via volunteer opportunities or local clubs/organizations involvement.
- Coordinated effectively with interdisciplinary teams for comprehensive client care planning and implementation.
- Transported clients to appointments, social events, and community activities as needed for their individual growth and development.
- Trained new Direct Support Assistants on best practices for effective client care delivery within the organization''s guidelines.
- Fostered an inclusive atmosphere by advocating for client rights, respecting individuality, and promoting selfdetermination.
- Maintained accurate records of client progress, incidents, and other relevant information for case management purposes.
- Collaborated with families and guardians to establish open lines of communication regarding client progress and concerns.
- Developed essential life skills in clients through structured training programs focused on personal hygiene routines, meal preparation tasks, housekeeping responsibilities.
- Built strong relationships with clients by establishing trust, rapport, and open communication channels.
- Implemented behavior modification strategies in accordance with individualized treatment plans to support positive change in clients'' lives.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Production Manager
Magnum Shielding
04.2008 - 11.2008
- Supervised production operations for a manufacturing firm including starting a second shift. Conducted morning meetings with supervisors to discuss daily operations. Developed positive relationships with customers and team of production supervisors. Made sure daily shipments were complete, packaged and headed to the proper destination. Insured all supervisors met their targets and fixed problems that arose with production. Developed relationships with temporary agencies to facilitate staffing as needed.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Installed Sales Manager
Lowe’s Home Improvements
08.2007 - 11.2007
- Supervised Installed Sales Department that included 20 employees.
- Managed every sale from start to finish, including making customer calls to assure each customer was pleased with delivery time and setup.
- Developed relationships with contractors and made sure they abided by Lowe’s guidelines.
- Provided training for installed sales team, conducting meetings with them to discuss projected goals and any impediments to their accomplishment.
- Made surprise onsite visits to inspect contractors’ work and discuss with the purchaser any concerns.
- Inventoried installation supplies before scheduling installations or ordering more.
- Upsold installation deals with household appliances.
- Mentored and trained junior staff members to support their professional growth.
- Maintained detailed records of all projects, allowing for easy retrieval when needed for future reference or warranty claims.
- Maintained relationships with return customers.
- Established safety protocols for all installation jobs, reducing workplace accidents and injuries significantly.
Production Supervisor
Staffing/Rondon Plastics
02.2007 - 04.2007
- Managed team of 3 production associates, overseeing productive production processes and meeting all deadlines.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
Security Officer
Guardsmark Security
02.2006 - 11.2006
- Patrolled Kodak Park East and West.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Production/Customer Contact/Supervisor/Trainer
VALEO (Formerly ITT Automotive/Delco General Motors)
10.1991 - 03.2004
- Interacted extensively with customer contacts and maintained professional rapport.
- Chosen to conduct plant tours and make presentations to City School District students, Explaining all facets of production process, and discussed career opportunities in manufacturing.
- Cross-trained on different operations within manufacturing facility.
- Implemented innovative incentive schemes that motivated team members to achieve ambitious sales targets while delivering excellent customer service.
- Fostered a positive work environment, leading to higher employee retention rates and overall job satisfaction among team members.
- Implemented quality assurance processes that led to consistent delivery of exceptional service across the entire team, resulting in improved customer feedback scores.
- Facilitated open communication channels between management and frontline staff, promoting transparency in decision-making processes and fostering a sense of ownership among team members.
- Established strong relationships with clients by addressing their needs proactively, leading to increased loyalty and repeat business.
- Collaborated with cross-functional teams to identify root causes of customer concerns and implemented targeted solutions for improved service quality.
- Promoted adherence to company policies and procedures by setting clear expectations for team members and consistently enforcing guidelines.
- Enabled seamless issue escalation through the development of clear protocols for upper-level management intervention when necessary.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service through active listening and effective communication.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed supplier risk evaluations and supported regulatory inspections.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Boosted training session effectiveness with integration of multimedia tools.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Elevated participant engagement by developing interactive training modules.
- Improved learning outcomes with application of adult learning principles in all training programs.
Education
Psychology
Nazareth College
01.2014
A.S. - Liberal Arts
Monroe Community College
12.2011
Skills
- Customer relationship management
- Effective communicator and role model
- Self-motivated in diverse professional settings
- End-of-run report (EOR)
- Truck loading
- Relationships and rapport
- Issue reporting
- Geographical awareness
- Microsoft windows
- Incident reporting
- Strong work ethic
- Professional relationships
Accomplishments
- Supervised team of 60 staff members.
Community Service
Theodore Roosevelt School #43, Tutor, Rochester, NY, 1994, 1996
Training
- Monroe Community College Leadership Certification Program (2011) Certificate of Achievement
- Langevin Learning Services, Inc. (2004) Certified Master Trainer Certified Instructor/Facilitator Certified Instructional Designer/Developer
- The Dale Carnegie Course (1996) Selected to serve as Class Assistant (1997)
- Four Roles of Leadership (Franklin Covey) (1996)
- Speaking for Living (Les Brown) (1994)
- Professional Trainers Conference (Skill Path) (1995)
- Speaking for Living (Zig Ziglar) (1996)
- What Matters Most (Franklin Covey) (1997)
- Toastmasters (Rochester Chapter) (1995)
- Group Communications (Delco/GM) (1994)
ADDITIONAL EXPERIENCE
- Nazareth College Theater Arts Department, Pittsford NY (8/12 – 12/12) Set Production Assisted with assembling the production stage sets.
- Nazareth College HEOP Department, Pittsford NY (1-13 – 5/14) Assisted students with appointments, scheduled appointments for the director, answered calls, and Scheduled college tours.
ADDITIONAL EXPERIENCE (Continued)
Burns Personnel/Plant Corporation, Macedon, NY (11/06 – 01/07) Printer’s Assistant - Assisted printer in keeping machines operating and getting liquid paint.
Languages
English
Full Professional
Work Type
Full TimeWork Location
On-SiteTimeline
City Carrier Assistant
USPS, United States Postal Service
02.2020 - 04.2025
Security Guard Supervisor
G4S Security Guard Service
08.2018 - 02.2020
Direct Support Assistant
New York State OPWDD
02.2016 - 04.2018
Production Manager
Magnum Shielding
04.2008 - 11.2008
Installed Sales Manager
Lowe’s Home Improvements
08.2007 - 11.2007
Production Supervisor
Staffing/Rondon Plastics
02.2007 - 04.2007
Security Officer
Guardsmark Security
02.2006 - 11.2006
Production/Customer Contact/Supervisor/Trainer
VALEO (Formerly ITT Automotive/Delco General Motors)
10.1991 - 03.2004
A.S. - Liberal Arts
Monroe Community College
Psychology
Nazareth College
Similar Profiles
Mark WinterMark Winter
City Carrier Assistant at USPS, United States Postal ServiceCity Carrier Assistant at USPS, United States Postal Service
Brodrick WilliamsBrodrick Williams
Mail Handler at USPS, United States Postal ServiceMail Handler at USPS, United States Postal Service
Tina ThompsonTina Thompson
USPS Mail Courier Service at USPS, United States Postal ServiceUSPS Mail Courier Service at USPS, United States Postal Service
Delmeshia BrownDelmeshia Brown
Warehouse Shipping Clerk (Contract Positon) at CDS Staffing/Bear ArcheryWarehouse Shipping Clerk (Contract Positon) at CDS Staffing/Bear Archery
John McNultyJohn McNulty
Community Assistant at Article Student LivingCommunity Assistant at Article Student Living