Summary
Overview
Work History
Education
Skills
Timeline
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Kerry Jarvis

Gordo,Alabama

Summary

Accomplished manager with a proven track record enhancing operational efficiency and employee performance. Expert in Retail Operations Management and fostering customer relations. Skilled in financial management and staff development. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Dollar General Market
05.2017 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff and vendors, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Operations Manager

CVS Pharmacy
03.2007 - 09.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures..
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Sales Specialist

Lowes Home Improvment
01.2003 - 01.2007
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Crew Chief

RGIS Inventory Services
01.2000 - 01.2003
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.

Education

No Degree - First Year Basics

Wallace State Community College - Hanceville
Hanceville, AL

Skills

Money Handling

Customer Relations

Staff Training and Development

Staff Management

Workload Management

Recruiting and interviewing

Retail Operations Management

Employee Performance Evaluations

Project Management

Financial Management

Time Management

Organizational Skills

Multitasking

Managing Operations and Efficiency

Business Analysis and Reporting

Strategic Planning

Timeline

Assistant Manager

Dollar General Market
05.2017 - 07.2024

Operations Manager

CVS Pharmacy
03.2007 - 09.2016

Sales Specialist

Lowes Home Improvment
01.2003 - 01.2007

Crew Chief

RGIS Inventory Services
01.2000 - 01.2003

No Degree - First Year Basics

Wallace State Community College - Hanceville

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Kerry Jarvis