Jeffery Johnson

• Developed and implemented strategies to analyze, evaluate, and improve program performance.
• Conducted detailed analyses of complex data sets to identify trends, develop recommendations, and measure outcomes.
• Developed new processes and procedures to improve program efficiency.
• Coordinated with stakeholders to ensure all necessary information was gathered for analysis.
• Prepared presentations outlining findings from research studies and program evaluations.
• Generated comprehensive reports summarizing program outcomes for senior leadership review.
• Monitored theprogress of programs by collecting and analyzing performance data against established metrics.
• Collaborated with internal teams to design innovative solutions to meet organizational goals.

• Developed and implemented training plans to ensure effective onboarding of new employees.
• Conducted needs assessments to identify gaps in existing employee knowledge and skills.
• Designed and delivered custom training solutions with a focus on adult learning principles.
• Created instructor-led courses, eLearning modules, job aids, quick reference guides, and other instructional materials.
• Coordinated with subject matter experts to develop content that aligned with organizational goals.

• Conducted internal and external audits to ensure compliance with quality standards and procedures.
• Analyzed customer complaints, identified root causes, and implemented corrective action plans.
• Developed and maintained quality control systems for production processes.
• Prepared reports on product defects to identify trends in quality issues.
• Performed process inspections to evaluate the conformance of products to established standards.
• Created inspection checklists and trained staff members on their proper use.
• Investigated non-conforming materials and proposed solutions for improvement.

• Conducted needs assessments to determine training objectives and requirements.
• Collaborated with subject matter experts to design educational content.
• Evaluated the effectiveness of learning programs using established criteria.
• Documented processes related to instructional systems design activities.
• Participated in meetings with stakeholders regarding current or upcoming projects.
• Reviewed documentation created by other team members for accuracy and completeness.
• Evaluated course performance to determine areas in need of improvement.

• Developed and implemented Quality Control policies and procedures.
• Monitored product standards and conducted quality assurance tests.
• Conducted internal audits to ensure compliance with ISO 9001 standards.
• Analyzed data to identify areas for improvement in the quality system.
• Reviewed customer complaints and took corrective action when necessary.
• Investigated root causes of non-conformance issues and proposed solutions.
• Trained staff on quality control principles, techniques, and processes.
• Performed regular inspections of raw materials, components, and finished products.
• Ensured that all process changes were appropriately documented by company policy.
• Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
• Participated in design reviews to provide feedback regarding product conformance.

• Created course materials, including facilitator guides, participant workbooks, job aids, assessments, and other resources.
• Collaborated with subject matter experts to ensure accuracy of content.
• Managed multiple projects simultaneously while ensuring adherence to deadlines and budgets.
• Mentored junior instructional designers on the development of creative learning solutions.
• Demonstrated knowledge of varied learning modalities.

• Developed and maintained program plans, schedules, and budgets.
• Monitored the progress of projects and identified potential risks.
• Provided technical guidance to project teams throughout all phases of the project lifecycle.
• Conducted regular meetings with stakeholders to ensure requirements were met.
• Coordinated activities between departments to facilitate communication and collaboration.
• Provided support for contract negotiations and management of subcontractors.
• Identified opportunities for improvement in process efficiency and effectiveness.
• Prepared reports for senior leadership on program status, milestones achieved, and budget utilization.
• Created presentations to communicate complex information in a simplified manner to stakeholders at all levels of the organization.
• Facilitated problem-solving sessions among team members, as needed, to resolve issues quickly.
• Reviewed deliverables from project teams before submission for accuracy and completeness.
• Assisted in managing change requests relating to scope, schedule, or budget changes.
• Maintained current knowledge of industry standards related to project management principles.
• Created work assignments and reviewed performances.
• Defined resources for theoverall program and projects within program operations.
• Supervised individual project leaders and provided support and motivation.
• Prioritized tasks and managed teams throughout multiple projects.
• Managed external client and business partner relationships.

• Developed, implemented, and evaluated training programs.
• Conducted needs assessments to identify training objectives and strategies.
• Created course materials such as manuals, handouts, multimedia visual aids, and other educational materials.
• Organized staff meetings to discuss new initiatives, policy changes, or procedures.
• Monitored training activities to ensure compliance with established standards and procedures.
• Coordinated the design, delivery, and evaluation of learning programs.
• Developed online instructional content using various authoring tools and technologies.
• Prepared reports on training program effectiveness and ROI data analysis.
• Analyzed feedback from participants to determine areas of improvement for future training.
• Collaborated with subject matter experts to develop relevant courses that meet industry standards.

• Developed and implemented instructional strategies for online courses.
• Designed interactive multimedia instruction, web-based tutorials, and job aids.
• Created storyboards for eLearning projects, including text, audio, graphics, animation, video, and interactivity.
• Collaborated with subject matter experts to design educational content.
• Produced course materials such as facilitator guides and participant workbooks.

• Designed interactive multimedia instruction, web-based tutorials, and job aids.
• Created storyboards for eLearning projects, including text, audio, graphics, animation, video, and interactivity.
• Collaborated with subject matter experts to design educational content.
• Produced course materials such as facilitator guides and participant workbooks.
• Documented processes related to instructional systems design activities.
• Participated in meetings with stakeholders regarding current or upcoming projects.
• Demonstrated knowledge of varied learning modalities.

• Performed preventive and corrective maintenance on all fire control systems, including lubrication and cleaning.

Training Experiences

• Conducted onboarding sessions to orient new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.
• Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
• Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
• Developed assessment tests to evaluate trainees' knowledge of course material.
• Analyzed data from pre-and post-training assessments to measure the effectiveness of training programs.
• Facilitated group discussions between participants to promote active engagement in learning activities.
• Documented all training activities, including attendance records, feedback forms, and surveys.
• Resolved any issues raised by participants during the training session in a timely manner.
• Provided support for trainers to ensure successful delivery of courses.
• Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.