Jeffery Kesler
Big Pine Key,Florida
Summary
Business Manager at UPS, with a proven track record in process improvement and team management. Responsibilities included hiring, onboarding, terminations, workers' compensation implementation and adherence, as well as other H.R. related tasks. Spearheaded initiatives that enhanced operational efficiency and compliance, while fostering collaboration across departments. Expert in logistics coordination and operational analysis, driving significant improvements in package delivery performance and workforce productivity and Safety.
Overview
33
33
years of professional experience
Work History
Business Manager
United Parcel Service, UPS
Key West, Florida
10.2019 - 09.2025
- Coordinated daily operations for the entire Florida Keys UPS operations to ensure efficient package delivery processes.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled employee discipline and termination to address policy infractions.
- Suggested promotions and wage increases according to employee performance.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Managed team schedules to optimize workforce productivity and resource allocation.
- Developed training programs for staff to enhance operational effectiveness and safety.
- Oversaw compliance with safety regulations and standard operating procedures.
- Implemented process improvements to streamline logistics and reduce delays.
- Collaborated with cross-functional teams to align business strategies and goals.
- Analyzed operational data to identify trends and inform decision-making processes.
- Facilitated communication between departments to support seamless workflow integration.
- Managed a team of staff members, providing guidance and direction to ensure the successful completion of projects.
- Developed and implemented policies and procedures to improve operational efficiency.
Operations Supervisor
United Parcel Service, UPS
Key West, Florida
02.2005 - 10.2019
- Coordinated resource allocation to optimize workflow and enhance productivity across various departments.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Led team meetings to discuss performance metrics and align departmental goals with company objectives.
- Monitored employee performance through regular evaluations and provided constructive feedback for improvement.
- Collaborated with cross-department teams to resolve operational challenges and improve service delivery.
- Developed training programs for staff to enhance skills and ensure adherence to company policies.
- Executed operational plans that aligned with strategic initiatives and enhanced overall efficiency.
- Facilitated conflict resolution among team members to maintain a positive work environment.
Preload Operator
United Parcel Service, UPS
Homestead, Florida
08.1999 - 01.2005
- Operated sorting equipment to streamline package processing and enhance workflow efficiency.
- Executed regular maintenance checks on machinery to ensure optimal performance and minimize downtime.
- Conducted quality inspections on packages to uphold company standards and customer satisfaction.
- Coordinated with team members to support timely completion of daily operational goals.
- Participated in team meetings to discuss process improvements and operational challenges.
Aviation Electronics Technician
United States Navy
Bremerton, Washington
12.1992 - 12.1996
- Performed routine inspections and maintenance on aviation electronics systems to ensure operational readiness.
- Executed troubleshooting procedures on electronic systems, identifying faults and implementing corrective actions.
- Collaborated with team members to streamline maintenance processes, enhancing efficiency and reducing downtime.
- Documented maintenance activities and repairs performed on avionics equipment for regulatory compliance.
- Conducted calibration procedures on electronic test equipment, ensuring accuracy and reliability of measurements.
- Implemented quality assurance testing protocols to validate the performance of repaired avionics systems.
- Maintained accurate records of all work performed on aircraft electronics according to established protocols.
Education
Bachelor of Science - Mathematical Sciences
Florida International University
Miami, FL04-2004
Skills
- Team management
- Process improvement
- Policy development
- Operational analysis
- Compliance oversight
- Logistics coordination
Languages
Spanish
Professional
References
References available upon request.
Timeline
Business Manager
United Parcel Service, UPS
10.2019 - 09.2025
Operations Supervisor
United Parcel Service, UPS
02.2005 - 10.2019
Preload Operator
United Parcel Service, UPS
08.1999 - 01.2005
Aviation Electronics Technician
United States Navy
12.1992 - 12.1996
Bachelor of Science - Mathematical Sciences
Florida International University