Jeffery Laclair

Work History

Comcast

Claremont, NH

10.2013 - 09.2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.

Comcast

Claremont, NH

10.2007 - 10.2013

Received and processed incoming shipments, verifying accuracy of items against purchase orders.
Maintained accurate inventory records through manual and computerized systems.
Performed cycle counts to ensure accuracy of inventory levels.
Unloaded materials from trucks using forklifts and pallet jacks.
Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Packed goods for shipment in accordance with customer instructions.
Labeled containers correctly for product identification purposes.
Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Assisted in loading finished goods onto delivery vehicles as required.
Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Handled hazardous materials safely following prescribed regulations.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Preserved safe work environment by maintaining clean workstations and pallet area.

North Country Door

Plainfield, NH

06.2004 - 06.2007

Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Monitored production processes to ensure quality standards were met and documented results of inspections.
Identified areas for improvement in existing processes, procedures, and equipment.
Trained new employees on proper use of test equipment and inspection techniques.
Reviewed customer complaints and identified potential sources of quality issues.
Tested finished goods prior to shipment according to established protocols.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Inspected and repaired products to meet project expectations.
Used specialized tools to take precise measurements of various aspects of samples.
Adhered to safety protocols to minimize equipment damage and avoid injuries.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Compared product and materials colors, shapes, textures and grades with predetermined templates.
Marked materials with grade or acceptance status.

Customized Structures Inc.

Claremont, NH

01.2001 - 06.2004

Received and processed incoming shipments, verifying accuracy of items against purchase orders.
Maintained accurate inventory records through manual and computerized systems.
Performed cycle counts to ensure accuracy of inventory levels.
Unloaded materials from trucks using forklifts and pallet jacks.
Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Packed goods for shipment in accordance with customer instructions.
Labeled containers correctly for product identification purposes.
Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Assisted in loading finished goods onto delivery vehicles as required.
Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
Filed requisitions for out of stock items and supplies.