Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffery Lake

Belvidere,IL

Summary

Dynamic Operations Manager with a proven track record at FedEx Freight, excelling in logistics coordination and team leadership. Successfully implemented strategic initiatives that enhanced efficiency and customer satisfaction. Skilled in quality assurance and workforce management, fostering high-performing teams to achieve operational excellence and meet business objectives.

Overview

11
11
years of professional experience

Work History

Operations Manager

FedEx Freight
Rockford, IL
09.2023 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Created detailed reports on the performance of individual departments within operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Built strong operational teams to meet process and production demands.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Enforced federal, state, local and company rules for safety and operations.

Operations Supervisor

FedEx Freight
Rockford, IL
11.2013 - Current
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.

Education

High School Diploma -

Boylan Catholic High School
Rockford, IL
05-1997

Skills

  • Quality assurance
  • Logistics coordination
  • Customer service
  • Team leadership
  • Workforce management
  • Strategic planning

Accomplishments

  • 11 time Bravo Zulu Award Recipient
  • 7 time PSP Award winning service center

Timeline

Operations Manager

FedEx Freight
09.2023 - Current

Operations Supervisor

FedEx Freight
11.2013 - Current

High School Diploma -

Boylan Catholic High School

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