Jeffery Lawther
Cuyahoga Falls,OH - Ohio
Summary
Goal-driven Assistant Store Manager with twenty three-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
23
23
years of professional experience
Work History
Fresh Line Leader
Meijer
Brimfield, Ohio
09.2019 - Current
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Maintained accurate records of line performance, employee hours worked, and inventory levels.
- Developed strategies for improving operational efficiency and productivity.
- Performed regular inspections of equipment to identify maintenance needs or potential issues.
- Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Led and influenced team members through actions and expectations to meet improvement goals.
Assistant Store Manager
Lowes Home Improvment
Wadsworth, OH
10.2018 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Senior Team Leader
Giant Eagle/ Market District
Medina, Ohio
04.2013 - 10.2018
- Conducted regular performance reviews and provided feedback to team members.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Communicated regularly with senior management regarding project updates or changes.
- Analyzed operational data to identify areas requiring improvement or optimization.
- Established policies and procedures for the entire team to adhere to.
- Organized weekly meetings to review progress against goals and objectives.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Assisted management in hiring process and new team member training.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Monitored team performance and reported on metrics.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Retail Store Manager
Champs Sporting Goods
Canton, Ohio
10.2012 - 04.2013
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
Retail Store Director
Save A Lot
Canton, OH
04.2001 - 09.2011
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Analyzed financial data such as sales figures and expenses to develop budgets that support business objectives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Bachelor of Science - Sports Management/ Education
University of Akron
Akron, OH06-2013
Skills
- Production Scheduling
- Payroll
- 5S methodology
- Customer Focus
- P&L
- Inventory
- Shrink Prevention
- Training/ Development
- Ordering
- Guest Service
- Operational Excellence
- Workflow Optimization
- Planning and Aligning
- Courage
- Decision Quality
- Ensures Accountability
- Develops Talent
- Strong Work Ethic
- Positive Attitude
Timeline
Fresh Line Leader
Meijer
09.2019 - Current
Assistant Store Manager
Lowes Home Improvment
10.2018 - 09.2019
Senior Team Leader
Giant Eagle/ Market District
04.2013 - 10.2018
Retail Store Manager
Champs Sporting Goods
10.2012 - 04.2013
Retail Store Director
Save A Lot
04.2001 - 09.2011
Bachelor of Science - Sports Management/ Education
University of Akron