Jeffery Logue
Wylie,TX
Summary
Senior Technical Analyst with 38 years of experience delivering IBM Mainframe Z/OS support for a multi-billion dollar company which is the 2nd largest user of IBM mainframe systems. Employed knowledge using the many software and hardware technologies available. I support over 175 LPARS for Production and Testing. We use many different products to assist in monitoring these systems. I am a perfect candidate for a company looking to have someone step in and provide support on day one.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior Technical Specialist
HCL Tech
03.2023 - Current
- As a Technical Specialist with Reporting Manager duties, I have managed multiple shifts of IBM technical support for a single account while simultaneously adhering to deadlines set by management from HCL and the managed account.
- Provided technical support on the offshifts and trained offshore associates to monitor, investigate, and resolve all types of issues that occur on mainframe systems. As a re-badged employee from State Farm to HCL, I have continued to support State Farm account for this past year. State Farm has over 175 z/OS-15 LPARS. On a daily basis we can use Service NOW (Incidents, Requests, and Change tasks), Mainview, Netview, OJF/SPF, RUMBA, HMC, Control-M, GDPS.
- Familiar with JCL, CICS, MVS, JES2, DB2, rerun/recovery, SMS, VTS, FLIP & STAY DR, System Consoles, SRM, RMM, IPL's,
Senior Technical Specialist
State Farm Insurance Inc
Bloomington, IL
05.1985 - 02.2023
- 38 yrs with State Farm I had the following job roles:
- 1. Printer Operator, 2.Console Operator (IBM and HP), 3. Data Center Supervisor, 4.Team Lead in Support Center, 5. The 3rd shift Technical Lead, 6.Test Center Technical Liason for State Farm with offshore vendor NTT Data, 7. The 2nd shift Team Lead providing IBM Technical support.
- Provided technical expertise to troubleshoot and resolve complex system issues.
- Monitored system performance and identified areas for improvement or optimization.
- Coordinated with other IT teams in order to ensure smooth implementation of projects.
- Prepared detailed documentation including user guides, installation instructions and training materials.
- Implemented changes in response to requests from users or management personnel.
- Updated documentation related to system configurations, processes, and procedures.
Education
Bachelor of Arts - Communication And Supervision
Purdue University
West Lafayette, IN08-1992
Skills
- Incident Management
- Team Mentoring
- User Training
- Technical Support
- Data Recovery
- Change Management
- Help Desk Support
- Job Scheduling
- System Monitoring
- Technical Analysis
- User Support
- System Documentation
- Hardware and Software Updates
Certification
- COMPTIA A+ - 2002
- COMPTIA Network + - 2004
- ITIL3 - 2013
Timeline
Senior Technical Specialist
HCL Tech
03.2023 - Current
Senior Technical Specialist
State Farm Insurance Inc
05.1985 - 02.2023
Bachelor of Arts - Communication And Supervision
Purdue University