Jeffery Major
Spring,TX
Summary
Dynamic Field Service Technician with expertise in fiber optic splicing at Rise Broadband, enhancing network performance and customer satisfaction. Proficient in telecommunications equipment and OSHA 10 certified, I excel in troubleshooting and resolving technical issues while delivering exceptional service. Proven track record in maintaining punctuality and safety as a driver, ensuring reliable operations.
Experienced with Nokia systems engineering, specializing in network configuration and maintenance. Utilizes advanced troubleshooting techniques to ensure seamless operation of telecom infrastructures. Track record of enhancing system performance and reliability through detailed analysis and problem-solving.
Telecommunications professional with extensive experience in Nokia technologies, prepared for high-stakes technical challenges. Known for fostering collaborative team environments and consistently achieving operational goals under dynamic conditions. Expertise in network management and issue resolution, coupled with results-driven mindset and adaptability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician /Fiber Optic Splicer
Rise Broadband
Waller, Texas
01.2015 - Current
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Supported disaster recovery efforts, restoring critical communication networks after natural disasters or other catastrophic events.
- Tested fiber optic cables and documented results.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Improved network performance by conducting thorough inspections of OSP infrastructure and identifying areas for optimization.
- Established solid working relationships with vendors, contractors, and suppliers to facilitate smooth project execution without delays or setbacks.
Driver
MCWC
03.2008 - 12.2014
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
BBA -
Universal of Phoenix
Houston, TX03.2012
Skills
- Telecommunications Equipment
- Heavy Lifting
- Osha 10
- Tower certified
- Network configuration
- Network performance monitoring
- Signal analysis
- Wavelength division multiplexing
- Fiber optic repair
- Optical Time-domain reflectometry
- Optical fiber handling
- Cable installation
- Signal testing
- Network optimization
- Nokia FX8 and 150
Certification
osha 10
Timeline
Field Service Technician /Fiber Optic Splicer
Rise Broadband
01.2015 - Current
Driver
MCWC
03.2008 - 12.2014
BBA -
Universal of Phoenix
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