Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

JEFFERY MCKINLEY

Dallas,TX

Summary

A strategic senior leader with over 20 years of experience leading and overseeing large multi-unit operational dining and athletic venues. Strong history of devising precise and targeted business operations plans, managing areas, reviewing performance and driving change. A forward-thinking leader with expertise in setting goals, quality standards, and strategic initiatives while leading quick and efficient attainment of objectives.

2016 Aramark's ring of stars award

Overview

24
24
years of professional experience

Work History

Senior District Manager

Aramark
Dallas , Texas
12.2021 - Current
  • Overall ownership and accountability for the financial performance of $40 million annual revenue. This includes multiple locations and national brands oversight
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client. Ensure the completion and maintenance of P&L statements for the district. Oversight and responsibility to deliver client and company financial targets
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Maintain effective client and customer rapport for an mutually beneficial business relationship. Identify client needs and communicate operational progress. Maintain daily verbal and written client communications.
  • Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers. Coach employees by creating a shared understanding of clear expectations and follow through on expectations. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization.
  • Supervised multiple locations 30+ management staff and up to 600 plus employees

Vice President of Operations

Compass
Baton Rouge, LA
08.2021 - 12.2021
  • Overall ownership and accountability for the financial performance of $55 million annual revenue. This includes multiple locations and national brands oversight
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client. Ensure the completion and maintenance of P&L statements for the district. Oversight and responsibility to deliver client and company financial targets
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Maintain effective client and customer rapport for an mutually beneficial business relationship. Identify client needs and communicate operational progress. Maintain daily verbal and written client communications.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.

Senior District Manager

Aramark
Dallas, TX
09.2020 - 08.2021
  • Overall ownership and accountability for the financial performance of $30 million annual revenue. This includes multiple locations and national brands oversight
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client. Ensure the completion and maintenance of P&L statements for the district. Oversight and responsibility to deliver client and company financial targets
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Maintain effective client and customer rapport for an mutually beneficial business relationship. Identify client needs and communicate operational progress. Maintain daily verbal and written client communications.
  • Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers. Coach employees by creating a shared understanding of clear expectations and follow through on expectations. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization.
  • Supervised multiple locations 30+ management staff and up to 600 plus employees

Senior District Manager

Sodexo Universities
Fairfax, VA
11.2018 - 09.2020
  • Overall ownership and accountability for the financial performance of $50 million annual revenue. This includes multiple universities with 30 locations with 15 national brands
  • Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including food, labor, supplies, company assets, capital investments, depreciation, maintenance and repair, and NPO and Sub-contractor contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with key departments as necessary to ensure operations run efficiently and effectively
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client. Ensure the completion and maintenance of P&L statements for the district. Oversight and responsibility to deliver client and company financial targets
  • Maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Maintain daily verbal and written client communications. Responsible for contract renewals, Sub-Contractor contractor execution, NPO contract execution. Facilitate and support new business and retention activities
  • Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers. Coach employees by creating a shared understanding of clear expectations and follow through on expectations. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings
  • Implementation and oversight of the first robot delivery concept in the world. Executed over 25,000 deliveries in the first semester and reaching 100,000 deliveries to date
  • Supervised multiple locations 40+ management staff and up to 700 plus employees
  • Oversight of design, multi-location construction projects, and launch of retail and residential locations

Resident District Manager

ARAMARK, University of Minnesota
Minneapolis, MN
06.2017 - 11.2018
  • Overall ownership and accountability for the performance of a $52 million multi-contract region
  • Oversight of 7 Residential Restaurants, 11 Coffee Cafés, 5 Convenience Stores, 4 Food Courts with 15 national and proprietary concepts, six stand-alone retail venues, Catering and Retail Operations at the Minnesota Landscape Arboretum, Catering and Retail Operations at the University Recreation & Wellness Center, 10 Multi-event Athletic Concessions venues, with Premium Services
  • Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including food, labor, supplies, company assets, capital investments, depreciation, maintenance and repair, and NPO and Sub-contractor contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with key departments as necessary to ensure operations run efficiently and effectively
  • Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers
  • Supervised multiple locations 80+ management staff and up to 1500 plus employees
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client
  • Identify and engage top talent and develop team members to their fullest potential within the organization
  • Oversight of design, multi-location construction projects, and launch of retail and residential locations and successful Athletic Nutrition center construction project
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Supported senior team in reviewing, identifying and prioritizing strategic initiatives.

Senior Director

ARAMARK, Texas A&M-Kingsville University
Kingsville, TX
06.2014 - 06.2017
  • Responsible for the performance of $9 million annual revenue account
  • Responsible for all aspects of the account, including $2.7 million retail operations, 5.2 million RFOC residential feeding 12,000 meals/week, $600,000 internal and external catering operations, and sporting event concessions
  • Consistently ran 97 + PVI Score throughout the entire time as director
  • District Labor champion with oversight of labor targets for 8 Universities across south Texas with implementation of action steps in labor targets not achieved
  • Supervised management staff and up to 200 plus employees
  • Ensure safety by implementing monthly safety meeting along with daily safety audits performed every shift in every operation
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results

Food Service Director

ARAMARK, Frostburg State University
Frostburg, MD
01.2012 - 06.2014
  • Responsible for financial performance of a $6.2 million annual revenue account
  • Responsible for all aspects of the account, including $2.0 million retail operations, RFOC residential feeding 10,000 meals/week, $500,000 internal and external catering operations, and sporting event concessions
  • Supervised management staff and up to 200 plus employees
  • Supervised multiple locations with direct reports including five managers and eight supervisors
  • Effectively assumed the additional role as Regional Labor Champion managing eight (8) Higher Education accounts
  • Responsible for financial reporting as well as SOX audit performance and compliance
  • Coordination and oversight for menu item costing, development, and pricing for all operations
  • Participant in opening teams for new business including UNLV-Las Vegas and Hood College
  • Responsible for setting and achieving financial objectives including revenue generation, cost control and financial return to the client
  • Certifications: ServSafe, TIPS, LDP leadership training, Pathways to Leadership 2005, Kaleidoscope, MRS Training, Negotiation Skills, Super Communicator Skills

Associate Director

ARAMARK, Frostburg State University
Frostburg, MD
08.2007 - 12.2011
  • Responsible for financial performance of a $5.3 million annual revenue account
  • Responsible for all aspects of the account, including $2.0 million retail operations, RFOC residential feeding 10,000 meals/week, $500,000 internal and external catering operations, and sporting event concessions
  • Effectively assumed the additional role as Regional Labor Champion managing eight (8) Higher Education account

Retail Operations Manager

ARAMARK, Frostburg State University
Frostburg, MD
11.2005 - 08.2007
  • Managing eight different concepts including Chick-fil-a, Taco Bell, Sub Zero, Java City, Smokehouse, Bene Pizzeria, Montague's Deli and integrated convenience retail operation
  • A proven leader in management training and development to improve operational efficiency and customer satisfaction, tracked by a national brand and Mystery Shopper evaluations; excellent results Taco Bell recognized as 'best in the company.'
  • Supervised staff and up to 50 plus employees

Restaurant General Training Manager

Pizza Hut
Cumberland, MD
09.1997 - 06.2005
  • Trained all management, responsible for quality standard food production and customer service for 12 restaurants
  • Staffing and labor control, forecasting demand, budgeting, financial management, and hiring and terminations
  • Development and Implementation of training materials along with new products to all management teams
  • Supervised management staff and up to 55 employees
  • Achieved the highest customer focus award as #1 customer scores in the company
  • Achieved Gold Standard restaurant recognition

Education

Bachelor of Arts - Hotel and Restaurant Management

The Art Institute of Pittsburgh
Pittsburgh, PA
01.2017

Associate of Arts - Business Management

Allegany College of Maryland
Cumberland, MD

Skills

  • Strategic planning and execution
  • Leverages Diversity
  • Self-motivation
  • Performance analysis
  • Effective communication
  • Financial modeling
  • Client Relationship & Retention
  • Forecasting & Reporting
  • Emergency Preparedness
  • Brand Management
  • Elevate Expectations
  • Business Development

Timeline

Senior District Manager

Aramark
12.2021 - Current

Vice President of Operations

Compass
08.2021 - 12.2021

Senior District Manager

Aramark
09.2020 - 08.2021

Senior District Manager

Sodexo Universities
11.2018 - 09.2020

Resident District Manager

ARAMARK, University of Minnesota
06.2017 - 11.2018

Senior Director

ARAMARK, Texas A&M-Kingsville University
06.2014 - 06.2017

Food Service Director

ARAMARK, Frostburg State University
01.2012 - 06.2014

Associate Director

ARAMARK, Frostburg State University
08.2007 - 12.2011

Retail Operations Manager

ARAMARK, Frostburg State University
11.2005 - 08.2007

Restaurant General Training Manager

Pizza Hut
09.1997 - 06.2005

Bachelor of Arts - Hotel and Restaurant Management

The Art Institute of Pittsburgh

Associate of Arts - Business Management

Allegany College of Maryland

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JEFFERY MCKINLEY