Summary
Overview
Work History
Education
Skills
Selected Highlights
Certification
Timeline
Generic

Jeffery Meyer

Gibsonton

Summary

Results-driven network and telecommunications operations professional with extensive experience in troubleshooting and resolving complex network issues. Expertise includes installing, configuring, and maintaining routers, switches, and cabling systems to ensure optimal performance and minimize downtime. Proven track record of monitoring network performance, conducting audits, and implementing preventive maintenance strategies to enhance efficiency. Strong problem-solving abilities coupled with excellent communication skills support the delivery of reliable network solutions that elevate organizational productivity.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Systems Technologist

Motorola Solutions
Orlando
10.2023 - Current
  • Facilitated adherence to Criminal Justice Information Services security protocols.
  • Optimized RF and broadband architecture, including legacy analog, advanced digital P25, and data infrastructure.
  • Ensured proper system operation through detailed preventative measures.
  • Designed strategies to tackle intricate technical problems in system upkeep.
  • Collaborated with Engineering, Project Management, and Sales teams to maintain advanced communication systems.
  • Demonstrated strong expertise in configuring wired communication systems including LAN and WAN.
  • Demonstrated proficiency in RF interfaces and systems like transmitters, receivers, and microwave networks.
  • Demonstrated expertise in standard telephony.
  • Excelled in building interpersonal relationships within the Motorola ecosystem.
  • Able to solve customer problems quickly during stressful situations.
  • Utilized advanced logging systems for efficient activity recording.
  • Motorola Base Stations STR series, GTR series, Quantar, etc.
  • Optimized performance across various systems such as Centracom Dispatch Consoles Gold Elite, MCC7500, and MCC7100 versions.
  • Configured and maintained Channel Banks as well as T1 Circuits.
  • Utilized advanced techniques for efficient network setup.
  • Configured and deployed network cabling infrastructure.
  • Conducted comprehensive troubleshooting and diagnostic analysis of RF systems.
  • Installed, configured, tested, and maintained a variety of RF equipment such as antennas, amplifiers, transceivers, receivers.
  • Identified sources of interference in the radio frequency spectrum using specialized test equipment.
  • Performed system integration, testing, and troubleshooting of RF systems.
  • Maintained records of all maintenance activities and repairs performed on RF systems.
  • Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
  • Monitored radio transmissions for quality assurance purposes utilizing specialized software tools.
  • Collaborated with other technicians to resolve complex problems related to RF systems.
  • Completed routine maintenance and repair.

Senior Network Technician

Frontier Communications
Tampa
01.2006 - 07.2023
  • Earned advancement to Senior Network Technician by showcasing superior problem-solving skills and commitment to excellence.
  • Implemented data and telephone communication systems, ensuring precise execution with wiring, switching equipment, and power apparatus.
  • Diagnosed network connectivity issues with layer 3 and 4 routers, switches, and other elements using Ping and Trace route.
  • Streamlined the repair process by accurately diagnosing issues through careful assessment of data.
  • Utilized comprehensive analysis of data and reports to identify and implement efficient repair methods, reducing downtime and improving equipment reliability by 30%.
  • Installed telephone station equipment, intercommunication systems, and switching-key equipment, ensuring seamless communication and functionality.
  • Executed efficient removal and installation of defective circuit components, reducing downtime.
  • Consulted manufacturers' manuals to access precise maintenance instructions tailored to specific equipment malfunctions, facilitating efficient repairs.
  • Diagnosed and resolved equipment challenges from remote locations by leveraging remote desktop strategies.
  • Used diverse test equipment and sharp observational skills to diagnose issues.
  • Configured and maintained network hardware, software, and security systems.
  • Terminated Cat6 cable connectors and modular plugs.
  • Resolved technical support requests from users regarding network performance issues.

Network Operations Center Technician

Frontier Communications
Tampa
12.2018 - 08.2020
  • Assessed and managed alarms, generating tickets for swift issue resolution.
  • Managed incoming calls from external technicians, delivering Tier I support.
  • Scheduled services for customers, guaranteeing smooth resource allocation.
  • Handled communication with customers efficiently and maintained regular updates.
  • Performed high-level triage for efficient issue resolution.
  • Developed effective solutions to avert service disruptions and decrease instances of downtime.
  • Ensured prompt resolution of critical issues consistently.
  • Set up bridges for advanced troubleshooting alongside Tier II teams.
  • Skilled in handling SONET and DWDM technologies.
  • Leveraged expertise in Cisco Optical, Ciena Optical, and Infinera equipment.
  • Applied extensive understanding of EMS and NMS systems for successful problem-solving.
  • Provided the highest level of technical support and customer service, promptly resolving problems to minimize service disruptions.
  • Ensured positive experiences by effectively managing customer communications.
  • Identified and resolved technical problems related to software, hardware, and systems using expert troubleshooting methods.
  • Facilitated knowledge exchange with Tier 2 entities to optimize workflows.
  • Monitored and maintained computer networks, including hardware and software components, to ensure their availability to system users.

Education

Associate in Science (A.S.) - Information Systems

Pace University
Pleasantville, NY, US
09.2004

Skills

  • Network Troubleshooting
  • Network Monitoring
  • Routing and Switching
  • Fiber Optic Systems
  • RF system troubleshooting
  • System integration
  • Preventative maintenance
  • Diagnostic testing
  • Communication systems
  • Network administration
  • IT troubleshooting
  • Wireless communication
  • RF calibration
  • Antenna theory
  • RF measurement
  • Spectrum management
  • RF network analysis
  • Fault analysis
  • RF equipment maintenance
  • Hardware troubleshooting
  • Server administration
  • Firewall administration
  • Preventive Maintenance
  • Ticket management
  • Network installation
  • Network monitoring
  • System upgrades
  • TCP/IP protocol
  • VPN configurations
  • Hardware replacement

Selected Highlights

  • Maintained and troubleshooted complex network systems, leveraging comprehensive knowledge and expertise in telecommunications and network operations, ensuring uninterrupted connectivity and optimal performance.
  • Installed, configured, and maintained network infrastructure, including voice and data communications systems, cabling infrastructure, and switching equipment, ensuring seamless operations and enhanced productivity.
  • Promptly diagnosed and resolved network-related issues, utilizing advanced testing equipment and methodologies to identify and isolate sources of malfunctions, minimizing downtime and maximizing network efficiency.
  • Documented processes, work tasks, and network configurations, facilitating efficient knowledge sharing and providing detailed reports for management and team members, improving operational transparency.
  • Educated customers on existing and new services and equipment, effectively addressing inquiries and providing technical support, resulting in increased customer satisfaction and retention.
  • Demonstrated commitment to maintaining a safe work environment by adhering to industry standards and regulations, implementing proper equipment installation, trenching, and pole climbing techniques, ensuring compliance and mitigating risks.

Certification

  • CompTia Network+ Boot camp

Timeline

Systems Technologist

Motorola Solutions
10.2023 - Current

Network Operations Center Technician

Frontier Communications
12.2018 - 08.2020

Senior Network Technician

Frontier Communications
01.2006 - 07.2023

Associate in Science (A.S.) - Information Systems

Pace University