Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffery Monroe

Mapleton,IL

Summary

Adept Service Technician with a proven track record at ADT, I excel in installation, repair, and preventive maintenance, enhancing system efficiency and customer satisfaction. My keen attention to detail and strong troubleshooting skills have significantly reduced downtime. Through continuous learning, I've stayed ahead of industry advancements, ensuring peak performance and safety in all tasks.

Overview

25
25
years of professional experience

Work History

Service Technician

ADT
03.2000 - Current
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.

Education

High School Diploma -

Limestone Highschool
Bartonville, IL
05.1994

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Troubleshooting skills
  • Problem and Issue Resolution

Timeline

Service Technician

ADT
03.2000 - Current

High School Diploma -

Limestone Highschool
Jeffery Monroe