Jeffery Nelloms
Humble,TX
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, honed at Gillman Honda South. Proven track record in enhancing customer satisfaction through effective service scheduling and vehicle assessment. Adept at multitasking and fostering long-term relationships, ensuring timely service delivery and promoting service specials to boost customer loyalty.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
31
31
years of professional experience
Work History
Service Advisor
Gillman Honda South
04.2025 - Current
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Provided detailed information on vehicle maintenance and repair services.
- Collaborated with technicians to ensure timely completion of service requests.
- Managed customer follow-ups to enhance satisfaction and build loyalty.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Truck Dispatcher
Perez Logistics Inc
05.2021 - 04.2025
- Coordinated daily dispatch operations to optimize delivery schedules and route efficiency.
- Monitored vehicle locations using GPS tracking systems to ensure timely deliveries.
- Communicated effectively with drivers and clients to resolve issues and enhance service quality.
- Managed load assignments, balancing truck capacity with delivery requirements to maximize resource utilization.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Service Advisor
Gillman Honda North
02.1995 - 04.2021
- Maintained organized records of service history for accuracy and compliance.
- Resolved customer complaints promptly, improving overall service experience.
- Utilized dealership management software for tracking service orders and inventory.
- Supported marketing initiatives by promoting service specials to customers effectively.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School Diploma -
North Shore
Houston, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Price quoting
- Goal-oriented mindset
- Service scheduling
Timeline
Service Advisor
Gillman Honda South
04.2025 - Current
Truck Dispatcher
Perez Logistics Inc
05.2021 - 04.2025
Service Advisor
Gillman Honda North
02.1995 - 04.2021
High School Diploma -
North Shore