Jeffery Nitishin - National Account Coordinator / CSR

Summary

With over 25 years of Liquid Propane Equipment sales I have a wide range of industry experience including working directly with everyone from the bottom to the top of the cooperate ladder including manufacturing production National Accounts Coordinator, Fabrication LPG dispenser manager, Liquid level Gauge Specialist

Overview

24

years of professional experience

Work History

National Account Coordinator / CSR

Gas Equipment Co

Dallas & Houston

01.1999 - 04.2023

Achievements/Tasks
JY TAYLOR & RGC LPG/NH3 Float gauge production manager
National Accounts Coordinator from 2000-2017. This responsibility required order monitor from order entry, order fulfillment, Invoicing and payment posting.
Account Receivables, maintaining customers A/R, Resolving all past due invoicing over 60 days
Liquid Level Gauge specialist for ALL custom and specials. I was the Gas Equipment & Rochester liaison monitoring every non-stocked orders, Including monitoring our operations all of North America, Central & South America and all of Western Europe
Factory trained: RegO Products, MEC, Blackmer Pumps & Compressors, Corken Pumps & Compressors, Rochester & JY Taylor, Dragon Shield Vaporizers, Ransome Vaporizers and Allgas vaporizers, Hannay Reels, Krug Compressor, Red Seal measurement, BASE engineering and Liquid Controls
Managed the national LPG dispensing units for U-Haul national, Love's truck stop national, Menarards and independent distributors.
I have a solid understanding of ALL facets of Retail LPG operations. Including off site storage for Bobtail loading & Transport off loads
NFPA Pamphlet 58/70/60 Trained
Over the past 25 years my goal was to meet and exceed every customers expectations. Ensuring every order written is filled and delivered in a timely manner. Including setting profit margins and setting appropriate inventory levels
Coordinated national account activities to ensure client satisfaction and retention.
Developed and maintained strong relationships with key stakeholders across multiple regions.
Led cross-functional initiatives aimed at optimizing supply chain operations for national accounts.
Drove strategic planning sessions to establish long-term goals for national account performance.
Organized trade shows and industry events, showcasing company products and fostering valuable networking opportunities.
Maintained open lines of communication between internal departments and external contacts, fostering strong working relationships across all parties involved in account management efforts.
Facilitated the onboarding process for new clients, ensuring smooth transitions into the company''s portfolio of managed accounts.
Enhanced customer experiences by promptly resolving issues and proactively addressing potential challenges before they arose.
Developed long-lasting relationships with key clients by providing personalized support and identifying opportunities for growth.
Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.
Coordinated the timely delivery of product samples to prospective clients as part of a comprehensive sales approach, ultimately leading to increased conversions and revenue generation.
Continually expanded industry knowledge by attending relevant conferences, participating in professional development opportunities, and staying abreast of emerging trends within the national account coordinator field.
Streamlined communication channels for better efficiency, resulting in improved collaboration among team members.
Oversaw invoicing processes, guaranteeing accurate billing information was provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
Resolved complex problems to positively impact sales and business direction.
Complied with policies and quality standards to maintain consistency in quality of services.
Maintained up-to-date knowledge of products and services offered to customers.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Coordinated with other departments to provide smooth execution of sales initiatives.
Developed and enforced policies and procedures for compliance with company policies.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Resolved customer inquiries and issues through effective communication and problem-solving skills.
Processed orders and managed returns, ensuring accuracy in transactions and inventory management.
Implemented best practices for customer interactions, improving overall satisfaction ratings.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cross-trained and provided backup support for organizational leadership.
Investigated and resolved accounting, service and delivery concerns.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cross-trained and backed up other customer service managers.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Identified and resolved discrepancies and errors in customer accounts.

Education

Hospitality Food & Beverage

Brookhaven Collage

Skills

I have worked with Eclipse Solar EDI for over 15 years
Microsoft Word, Excel, trained
Key account growth
Merchandising strategies
Sales reporting
Brand awareness
CRM proficiency
Pricing strategy
Cross-functional teamwork
Performance tracking
Territory management
Promotional planning
Technical aptitude
Salesforce expertise
Trade show representation
Distribution channel optimization
Goal oriented
Client relationship building
Sales presentations
Solution selling
Account management
Competitor monitoring
Logistics coordination
Strategic planning abilities
National sales leadership
Sales negotiations
Teamwork and collaboration
Problem-solving

Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Adaptability and flexibility
Decision-making
Self motivation
Product knowledge
Customer relationship management
Conflict resolution
Training and development
Sales process management
Operations management
Goal setting
Professionalism
Interpersonal communication
Public speaking
Sales leadership
Complaint resolution
Time management abilities
Continuous improvement
Product and service sales
Adaptability
Quality assurance

Timeline

National Account Coordinator / CSR

Gas Equipment Co

01.1999 - 04.2023

Hospitality Food & Beverage

Brookhaven Collage