Jeffery Peralta
Brooklyn,NY
Summary
RETAIL SALESPERSON Bringing Energy,Meeting Customers Needs,Customer Service/ Sales Experience Problem Solver Leadership Experience Fast Learner Helping and Going Out Of The Way To Help Customers
Hardworking and passionate job seeker with strong organizational skills eager to secure job by putting in the work to get to the goals.
Overview
6
6
years of professional experience
Work History
Repair Engineer
Clip.Bike
09.2023 - 02.2024
- Diagnosed Issues with units returned with issues and solved issue with replacement of diagnosed damaged/compromised part.
- Reduced downtime for delivering units to customers by assembling and QC testing units before shipping to customers.
- Enhanced customer satisfaction through timely and efficient repair services including walking customers thru repair of their units over zoom and phone call and answer all questions to guarantee customer gets their support and help they need and are satisfied.
- Collaborated with cross-functional teams to help them achieve their goals.
- Worked with shipping department to pack and ensure units are optimal and ready to ship to customers.
- Connected and helped with bringing new connections to the company and team by providing knowledge from motor controllers and engineers to improve product long term.
- Replaced worn or broken parts on units that came back with damage and got them running to optimal condition before returning to customer.
Bike Doctor, Retail Sales Associate,
Vanmoof
10.2021 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items the customer was interested in purchasing & installation of item.
- Used POS system to process sales, returns, online orders.
- Answered questions about store policies and addressed customer concerns.
- Performed new bike assemblies and proper set up of bike to optimize performance.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
Retail Associate , Mechanic
Last Mile NYC
09.2021 - 10.2021
- Calculated costs of materials and labor to prepare detailed repair estimates.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Disassembled defective parts to make proper repairs.
Assembly Worker, Customer Service
Kaly.NYC
08.2020 - 09.2021
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
- Created an online platform and made a forum for product owners to communicate ask questions answer questions and help get customers excited about future product launches.
Repair Technician, Customer Service
Exway Boards
03.2018 - 08.2020
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Worked On Collaboration with the brand and other third party companies.
- Made a facebook group for current and future customers to share concerns thoughts and questions.
Education
High School Diploma -
Quest To Learn High School
New York, NY06.2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Video Editing Software Such as (iMovie,Adobe Lightroom)
- Working On Electronics And Mechanics
- Strong Communication and Interpersonal Skills
- Repair Cost Estimation
- Speech Clarity
- Conflict Resolution
Additional Information
- With Kaly.Nyc For 1 Year 8 MonthsWork Roll At Kaly.Nyc Includes Battery Building Troubleshoot & Repair Board Building Setup Customer Service And Online Presence on Social Media Helping Customers With Issues 1 Year 6 Months
- HyperEsk8Repairs Esk8 Diy Business/Repair Shop (Current)I have Built about 20 Custom Esk8 Builds From The Ground Up For Customer's
- Repaired over 70 Esk8's In NYC Worked For Exway Boards NYC Repair Shop For 1 Year 5 Months (Previously) Was Incharge Of Shipping Repairs & Logistics Created a System For Shipping Out Parts And Repair Returns Thru RMA Codes Brand Collaborations Including (Boa,Eboardstuff,Nobleman Tech,Etc.) Customer Service For 1 Year 3 Months Dealing Directly with the customer being the repair mechanic and POS operator 1 Year Point Of Sale (POS) Experience With Checkouts/Sales.
- Worked At Last Mile NYC PEV SHOP $22 Hr Repair Mechanic On All Things E-bike,Esk8,Etc Communicating With Customers Etc Worked At Vanmoof E-Bike Company For 1 Year 9 Months as a Bike Mechanic/Retail/Customer Service $28 Hr Repaired E-bike Extensive Knowledge Of Mechanics And Repair On Product 1 Year+ Experience Retail Sales / Customer Service 1 Year+ Point Of Sales (POS) Experience 1 Year+ Experience Communicating With Customer Getting Information For Check In Of Customers Bikes and Gathering Details and Curial Information.
- Worked At Clip.Bike $62k/Yr Salary Repair Engineer Position Assembling Units,Repair and Replacement of crucial components on the units to get customers their unit back satisfied and back on the road again. Head of motor controller tuning and repair. Assisted Customers with self repair over zoom/phone call. Helped test and Quality Control units for satisfactory results for customers. Helped members of other teams with answers and tasks when needed.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Repair Engineer
Clip.Bike
09.2023 - 02.2024
Bike Doctor, Retail Sales Associate,
Vanmoof
10.2021 - 08.2023
Retail Associate , Mechanic
Last Mile NYC
09.2021 - 10.2021
Assembly Worker, Customer Service
Kaly.NYC
08.2020 - 09.2021
Repair Technician, Customer Service
Exway Boards
03.2018 - 08.2020
High School Diploma -
Quest To Learn High School