JEFFERY PICKETT
Chicago,IL
Summary
Hardworking Facilities Manager experienced in tenant relations, maintenance oversight and providing technical expertise to building owners and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Desiring a permanent role with room for advancement.
Overview
18
18
years of professional experience
Work History
Temp Facilities Manager
Liberty Group Ltd / Story Tell Management
12.2023 - Current
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Supervised staff of 14 employees in day-to-day activities.
Maintenance Manager
Liberty Group Ltd
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted in organizing and overseeing assignments to drive operational excellence
Operation Feild Manager
Group Fox
10.2020 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on proper protocols and customer service standards.
Maintenance Technician
Draper And Kramer
02.2013 - 04.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Drafted preventive maintenance schedule to support equipment longevity.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
Customer Service Representative
Holiday Inn
03.2010 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Admiission Asdvisor
American Intercontinental University Online
01.2006 - 08.2010
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Educated students on college admissions process and scholarship requirements
Education
Associate of Arts - Business Administration And Management
Robert Morris University - Illinois
Chicago, IL07.1996
High School Diploma -
Lincoln Park High School
Chicago, IL06.1994
Skills
- Team Direction
- Building Inspections
- Scheduling and Planning
- Equipment Maintenance and Installation
- Fire Safety Regulations
- Time Management
- Daily Progress Reports
- Supervision Abilities
- Facility Operations
- Reading Comprehension
- Clerical Support
- Cost-Reduction Methods
- Critical Thinking
- Health and Safety Compliance
- Clean Rooms Expertise
- Operations Oversight
- Facility Safety Management
- Tenant Improvements
- Room Turnover
- Building Maintenance
- Presentations
- Employee Paperwork
- Customer Care
- Schedule Management
- Professional Correspondence
- Verbal Communication
Timeline
Temp Facilities Manager
Liberty Group Ltd / Story Tell Management
12.2023 - Current
Operation Feild Manager
Group Fox
10.2020 - 09.2023
Maintenance Manager
Liberty Group Ltd
01.2018 - Current
Maintenance Technician
Draper And Kramer
02.2013 - 04.2019
Customer Service Representative
Holiday Inn
03.2010 - 02.2012
Admiission Asdvisor
American Intercontinental University Online
01.2006 - 08.2010
Associate of Arts - Business Administration And Management
Robert Morris University - Illinois
High School Diploma -
Lincoln Park High School
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