Jeffery Prentiss
Customer Service Professional
Spring,Tx
Summary
Currently on the Cargo Customer Service Team, I would like to transition back to my roots to the Reservations Contact Center. I desire to assist individuals and groups in our reservations call center.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
38
38
years of professional experience
1973
1973
years of post-secondary education
Work History
Customer Service Agent
Continental / United Airlines
01.2012 - Current
- Worked airport support with ticketing and customer assistance
- Worked with team members to ensure UA/CO customers could travel seamlessly during transition
- Mastered ticketing systems to reissue tickets as needed
Cargo Customer Service Agent
United Airlines
01.2010 - Current
- Elite Desk Specialist in our Cargo Contact Center
- Providing excellence in customer service, using voice and email technologies to reach an average of 1,350 individual interactions with clients per month
- Selling seven separate products and upselling when available to maximize revenue
- Using individual contracts, company procedures and Federal and international laws to verify shipment acceptance
- Making all bookings using United Airlines and ground transportation options to ensure freight is shipped safely, on-time and arrives at the destination
Controller
JBT Corporation
01.2009 - 01.2010
- Led a team to complete complex projects within the airport facilities
- Collaborated with City of Houston and Federal authorities to keep baggage systems safe, secure, and functional
- Actively worked with other vendors to resolve maintenance issues and parts logistics
Reservations Service Agent
Continental Airlines
01.1987 - 01.2008
- Service Specialist for Group Sales and Recovery
- Providing exceptional customer service to all our clients
- Worked with high-revenue travel agencies and cruise lines
- Assisted in contract negotiation and revised as necessary
- Teamed with airport, pricing/revenue departments and others while maintaining the ability to negotiate pricing decisions for customers in unusual or IRROP situations
- Sales with individual as well as corporate customers
Education
High School Diploma -
Skills
Teamwork
Accomplishments
Worked at ticket counter as a loan agent when busy at holiday travel, and as GATE agent. Worked in lost and found,and loading special needs customers in wheelchair games both outbound and inbound flights, loadiing and unloading customers on and off aircraft to their seats..worked jet bridges to and from aircrafts
Timeline
Customer Service Agent - Continental / United Airlines
01.2012 - Current
Cargo Customer Service Agent - United Airlines
01.2010 - Current
Controller - JBT Corporation
01.2009 - 01.2010
Reservations Service Agent - Continental Airlines
01.1987 - 01.2008
- High School Diploma,
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