Jeffery Reiber
Hemlock
Summary
Dynamic Field Technician with extensive experience at Charter Spectrum, excelling in technical support and professional communication. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in equipment installation and diagnostics, consistently delivering top-quality service while adhering to safety practices and improving operational efficiency.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
10
10
years of professional experience
Work History
Field Technician 5
Charter Spectrum
05.2021 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Communicated with customers to provide updates, gather information and resolve issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
Outside Sales Representative
Charter Spectrum
05.2018 - 05.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Shift Manager
Dollar General Store
03.2015 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
No Degree - Fiber Coax Hybrid
NCTI
Online 02-2035
Merrill High School
Merrill, MI06-1997
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Network connectivity
- Quality assurance controls
- Diagnostic testing
- System upgrades
- Hardware and software installation
- Cable pulling
- Relationship building
- Attention to detail
- Problem-solving
- Following safety practices
- Customer relations
- Interpersonal communication
- Multitasking Abilities
- Customer service
- Equipment troubleshooting
- Decision-making
- Diagnostics and troubleshooting
- Problem-solving abilities
- Reliability
Timeline
Field Technician 5
Charter Spectrum
05.2021 - Current
Outside Sales Representative
Charter Spectrum
05.2018 - 05.2021
Shift Manager
Dollar General Store
03.2015 - 05.2018
No Degree - Fiber Coax Hybrid
NCTI
Merrill High School
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