Hi, I’m
Jeffery Reid
Knoxville,TN
Summary
Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning 20+ years. Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning 20+ years.
Overview
16
years of professional experience
1
Certification
Work History
Coldwell Banker Wallace Realty
Licensed Real Estate Agent
03.2020 - Current
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal
Tjoapack
Quality Operations Manager
09.2022 - 10.2023
Job overview
- Improved CAPA performance by 60%
- Lead efforts to establish Customer Satisfaction Rating
- Created training material / procedure for new Quality Technicians
- Established Incoming Goods Release metrics and reduced release time from 8 days to 3 days.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Propak Logistics
Plant Manager
10.2018 - 01.2020
Job overview
- Improved customer satisfaction by increasing First Pass Quality score from 46% to 93%
- Reduced employee turnover by 81% in 14 months
- Improved safety observation scores from 26% to 98%
- Introduced Lean Systems (6S/Standard Work / Gemba Walks / Root Cause Analysis).
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Created plant policies and procedures for safe and productive operations
- Established positive relationships with suppliers to obtain timely deliveries of materials and products
George’s, Inc.
Assistant Plant Manager
04.2014 - 08.2018
Job overview
- Maintained consistent achievement of plant KPIs; resulting in 48% performance rate
- Promoted team collaboration and engagement; increased employee retention by 65%
- Implemented behavior-based safety system, resulting in 40% reduction in safety incidents.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality
- Maximized plant safety through proactive strategies and well-structured training
- Provided direction and leadership to all levels of employees and managers
- Optimized processes to maximize efficiency
DEVRO, INC.
Operations/Business Unit Manager
06.2008 - 04.2014
Job overview
- Created self-directed task teams to successfully reduce processing waste by 13%
- Achieved 50% decrease in safety incidents by implementing safety committee task force
- Developed and implemented standard work policies and procedures that improved overall product quality.
- Established team priorities, maintained schedules and monitored performance
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
Skills
- Customer Service
- KPI Tracking
- Customer Expectations Management
- Continuous Improvements
- Performance Improvement
- Lean Manufacturing Processes
Websites
Certification
OSHA - 30
HACCP Certificate
Food Science Certificate - Kansas State University
Leadership Certificate - University of Tennessee
Timeline
Quality Operations Manager
Tjoapack
09.2022 - 10.2023
Licensed Real Estate Agent
Coldwell Banker Wallace Realty
03.2020 - Current
Plant Manager
Propak Logistics
10.2018 - 01.2020
Assistant Plant Manager
George’s, Inc.
04.2014 - 08.2018
Operations/Business Unit Manager
DEVRO, INC.
06.2008 - 04.2014
OSHA - 30
HACCP Certificate
Food Science Certificate - Kansas State University
Leadership Certificate - University of Tennessee
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