Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Hi, I’m

Jeffery Reid

Knoxville,TN
Jeffery Reid

Summary

Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning 20+ years. Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning 20+ years.

Overview

16
years of professional experience
1
Certification

Work History

Coldwell Banker Wallace Realty

Licensed Real Estate Agent
03.2020 - Current

Job overview

  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal

Tjoapack

Quality Operations Manager
09.2022 - 10.2023

Job overview

  • Improved CAPA performance by 60%
  • Lead efforts to establish Customer Satisfaction Rating
  • Created training material / procedure for new Quality Technicians
  • Established Incoming Goods Release metrics and reduced release time from 8 days to 3 days.
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Developed systems and procedures to improve operational quality and team efficiency
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Developed and maintained relationships with external vendors and suppliers
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Propak Logistics

Plant Manager
10.2018 - 01.2020

Job overview

  • Improved customer satisfaction by increasing First Pass Quality score from 46% to 93%
  • Reduced employee turnover by 81% in 14 months
  • Improved safety observation scores from 26% to 98%
  • Introduced Lean Systems (6S/Standard Work / Gemba Walks / Root Cause Analysis).
  • Led, trained and coached plant staff to facilitate high levels of productivity and quality.
  • Created plant policies and procedures for safe and productive operations
  • Established positive relationships with suppliers to obtain timely deliveries of materials and products

George’s, Inc.

Assistant Plant Manager
04.2014 - 08.2018

Job overview

  • Maintained consistent achievement of plant KPIs; resulting in 48% performance rate
  • Promoted team collaboration and engagement; increased employee retention by 65%
  • Implemented behavior-based safety system, resulting in 40% reduction in safety incidents.
  • Led, trained and coached plant staff to facilitate high levels of productivity and quality
  • Maximized plant safety through proactive strategies and well-structured training
  • Provided direction and leadership to all levels of employees and managers
  • Optimized processes to maximize efficiency

DEVRO, INC.

Operations/Business Unit Manager
06.2008 - 04.2014

Job overview

  • Created self-directed task teams to successfully reduce processing waste by 13%
  • Achieved 50% decrease in safety incidents by implementing safety committee task force
  • Developed and implemented standard work policies and procedures that improved overall product quality.
  • Established team priorities, maintained schedules and monitored performance
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Defined clear targets and objectives and communicated to other team members

Skills

  • Customer Service
  • KPI Tracking
  • Customer Expectations Management
  • Continuous Improvements
  • Performance Improvement
  • Lean Manufacturing Processes

Certification

OSHA - 30

HACCP Certificate

Food Science Certificate - Kansas State University

Leadership Certificate - University of Tennessee

Timeline

Quality Operations Manager

Tjoapack
09.2022 - 10.2023

Licensed Real Estate Agent

Coldwell Banker Wallace Realty
03.2020 - Current

Plant Manager

Propak Logistics
10.2018 - 01.2020

Assistant Plant Manager

George’s, Inc.
04.2014 - 08.2018

Operations/Business Unit Manager

DEVRO, INC.
06.2008 - 04.2014

OSHA - 30

HACCP Certificate

Food Science Certificate - Kansas State University

Leadership Certificate - University of Tennessee

Jeffery Reid