Jeffery Reyes
West Valley City,UT
Summary
Professional and Trauma Informed advocate with much experience in taking care of peoples needs, ensuring safe and orderly environments for my peers and clients, and One for All minded team player who loves to see others succeed.
Overview
6
6
years of professional experience
Work History
Security Officer
Premier Security Utah
Salt Lake City, Utah
01.2023 - Current
- I ensured property, staff, and client safety through numerous methods, including deescalation tactics, bag searches, CPR, and citizen arrests.
- I worked as a Flex for 12 months before taking on Pick Up shifts, where I was relied on to have knowledge of all sites, including Supervisor duties.
- I work hand in hand with Road Home and SLCPD to assist in investigations, as well as welfare checks, and client and staff safety.
- Checked for safety hazards and took corrective action when necessary.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
Customer Sales and Service Expert
Rad Power Bikes
Seattle, WA
08.2021 - 12.2022
- Assisted customers with product selection, queries, and complaints.
- Provided accurate information on products and services to customers.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with clients through effective communication skills.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
Schedule and Dispatch Operator
Dell EMC
Draper, UT
02.2019 - 08.2021
- Assigned tasks to personnel based on their qualifications, availability, and location.
- Coordinated with other agencies to ensure efficient response times.
- Maintained communication logs and prepared reports as required by management.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed priority calls according to established protocols and procedures.
- Served as primary contact for inquiries from the media regarding dispatch operations.
- Monitored changes in delivery schedule and communicated changes to customers.
- Tracked changes in computer system to keep records current and accurate.
Education
High School Diploma -
Hillcrest High School
Midvale, UT05-2014
Some College (No Degree) - General Education
Southern Utah University
Cedar City, UTSkills
- Emergency Response
- Report Writing
- Threat Assessment
- Conflict de-escalation
- Relationship building and management
- Conflict resolution techniques
- High level of integrity
- Emotional awareness
- Organization and Multitasking
- Team Player
Timeline
Security Officer
Premier Security Utah
01.2023 - Current
Customer Sales and Service Expert
Rad Power Bikes
08.2021 - 12.2022
Schedule and Dispatch Operator
Dell EMC
02.2019 - 08.2021
High School Diploma -
Hillcrest High School
Some College (No Degree) - General Education
Southern Utah University