Jeffery Robertson
South Bend,IN
Summary
Active Member: United States Coast Guard Auxiliary, Division 33, 9th Western Region
Certifications:
- Security+ (CompTIA), 06/01/21, 12/01/27
- FEMA Certifications in Emergency Management
- FAA Student Pilot’s License
Overview
30
30
years of professional experience
Work History
Computer Support Coordinator
Memorial Family Practice and Medical Residency
12.2014 - Current
- Provide on-site technical support for a 45+ physician training program, along with 30 medical staff and support personnel
- Access and Security provisioning for department staff.
- Managing access requests, changes, and removals;
- Data Owner for legacy EHR systems and medical residency tracking software
- On site lead for all conferencing, in person and virtual.
- Audio/Video systems in two Cisco-equipped conference rooms and support all guest speaker events, including Residency Program events off-site such as the annual graduation for 120+ attendees
- Serve as Master Level GME Administrator for New Innovations, configuring and managing all residency activities, including personnel management, rotation schedules, assignments, and conferences
- Reduced Beacon Helpdesk support calls by 60% annually
- Oversee inventory management, including the Capital Request Process for new hardware and software
- Maintain and secure on-site network infrastructure, including network switches and battery backups
IT Helpdesk Analyst
Memorial Hospital
08.2004 - 12.2014
- Delivered technical assistance to end-users via phone, email, and in-person support,
- Documented support interactions in a ticketing system
- task prioritization and resolution tracking
- Conducted system maintenance and updates to ensure IT infrastructure security and performance
- Team coordination with other IT teams and vendors for complex issue escalation and hardware repairs
- Conducted training sessions to improve user understanding of IT systems.
Support Staff / Educator
Townshend International Boarding School
08.1994 - 07.1998
- Served as an English language tutor and dorm assistant, supporting students in grades 8-12 at an international boarding school
- Provided administrative support, contributing to the program’s growth and development during its foundational years.
Education
Master of Business Administration (M.B.A.) in IT, Management Information Systems -
Western Governors University
12.2014
Bachelor of Arts (B.A.) in Political Science - undefined
Indiana University South Bend
12.2003
Associate of Science (A.S.) in Computer Science - undefined
Indiana University South Bend
12.2003
Skills
- Oracle VM
- Burp
- Active Directory
- Access Provisioning
- Incident handling
- Ticket Management
- Common Protocols
- Documentation
Outside Interests
Part time hiker: Appalachian Trail in 2023 and skydiving.
Timeline
Computer Support Coordinator
Memorial Family Practice and Medical Residency
12.2014 - Current
IT Helpdesk Analyst
Memorial Hospital
08.2004 - 12.2014
Support Staff / Educator
Townshend International Boarding School
08.1994 - 07.1998
Bachelor of Arts (B.A.) in Political Science - undefined
Indiana University South Bend
Associate of Science (A.S.) in Computer Science - undefined
Indiana University South Bend
Master of Business Administration (M.B.A.) in IT, Management Information Systems -
Western Governors University
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