Jeffery S. James
Columbia
Summary
Dynamic and results-driven professional with a diverse background in mortgage lending, e-commerce, and travel services. A natural entrepreneur with a passion for delivering meaningful customer experiences, I bring a unique blend of financial expertise, marketplace consulting, and brand development to the table. Known for operating with integrity and enthusiasm, I am committed to enhancing lives through service, innovation, and cultural connection.
Overview
23
23
years of professional experience
Work History
Senior Loan Officer
Veterans United Home Loans
Columbia
02.2018 - Current
- Company Overview: Columbia, Missouri
- Proficiently specialize in the origination of mortgage loans, particularly emphasizing VA home loans, while demonstrating adeptness in managing Conventional and FHA loan portfolios
- Provide hands-on, personalized support to applicants at every stage of the loan application process, ensuring a seamless journey characterized by transparency and clarity
- Cultivate enduring connections with clients, real estate agents, and a diverse array of stakeholders, fostering an ecosystem conducive to the generation of fresh business opportunities
- Employ comprehensive financial analysis and astute market observation to furnish clients with tailored loan recommendations, meticulously aligned with their unique circumstances and overarching financial goals
- Columbia, Missouri
Food & Beverage Supervisor
University of Missouri Health Care
Columbia
07.2017 - 02.2018
- Company Overview: Columbia, Missouri
- Directed the seamless functioning of the food and beverage department, guaranteeing adherence to rigorous quality standards and regulatory requirements for health and safety
- Led and mentored a dynamic team, delivering comprehensive training, ongoing support, and rigorous performance assessments to uphold exceptional service benchmarks
- Analyzed sales metrics proactively to devise and execute tailored approaches, driving attainment of sales objectives and optimization of revenue streams
- Executed routine assessments and meticulous audits to uphold impeccable standards of cleanliness, streamline operations, and enhance overall workplace efficacy
- Columbia, Missouri
Various Roles (Sales and Marketing Coordinator, Human Resource Coordinator, Loss Prevention Strategist)
Miller’s Supermarket
Darliston
01.2002 - 12.2016
- Company Overview: Darliston, Westmoreland
- Arranged a comprehensive array of sales and marketing activities, skillfully coordinating promotional campaigns, strategic advertising endeavors, and multifaceted customer engagement initiatives
- Demonstrated adept leadership in overseeing the entirety of human resource functions, including the strategic recruitment of top-tier talent, the implementation of robust training protocols, and the meticulous management of performance evaluations
- Formulated and executed proactive strategies for loss prevention, meticulously implementing measures to mitigate shrinkage risks and safeguard organizational assets from potential threats
- Actively collaborated with the executive management team, leveraging collective expertise to develop and execute dynamic business strategies tailored to drive sustainable growth and enhance overall profitability
- Darliston, Westmoreland
Store Manager
Café Blue
Montego Bay
08.2016 - 11.2016
- Company Overview: Montego Bay, Jamaica
- Directed the comprehensive management of store operations, including the attainment of sales targets, meticulous inventory control, and the delivery of exceptional customer service standards
- Engineered and executed multifaceted marketing strategies geared towards amplifying foot traffic and catalyzing sales momentum, thereby effectuating a notable upswing in revenue streams
- Cultivated a culture of excellence through hands-on training initiatives and meticulous supervision of staff members, ensuring unwavering alignment with organizational policies and performance benchmarks
- Employed a meticulous approach to financial analysis and budgetary planning, meticulously scrutinizing expenditure to optimize resource allocation and drive sustained improvements in profitability margins
- Montego Bay, Jamaica
Senior Restaurant Manager / Resort Tour Specialist
Beaches Negril
Negril
03.2015 - 07.2016
- Company Overview: Negril, Jamaica
- Oversaw day-to-day operations within the restaurant, optimizing workflow to enhance efficiency, uphold exceptional quality standards, and consistently meet or exceed customer expectations
- Spearheaded strategic initiatives aimed at reducing expenses without compromising on the superior quality of services, resulting in a noticeable boost in profitability
- Facilitated comprehensive property tours for travel industry professionals, meticulously spotlighting the distinctive selling propositions and luxurious amenities of the resort
- Conducted compelling and educational tours, skillfully emphasizing the resort's distinctive attributes and advantages to prospective clientele, fostering strong interest and conversion
- Negril, Jamaica
Food & Beverage Supervisor
Rondel Village
Negril
03.2014 - 03.2015
- Company Overview: Negril, Jamaica
- Arranged comprehensive oversight of food and beverage operations, encompassing inventory oversight, procurement procedures, and stringent quality assurance measures, culminating in elevated operational efficiency and heightened patron contentment
- Spearheaded the seamless coordination and flawless execution of various special events, guaranteeing unparalleled guest experiences and satisfaction
- Formulated and executed dynamic sales tactics, pivotal in propelling revenue expansion beyond established benchmarks, showcasing adeptness in surpassing predefined objectives
- Directed and mentored a proficient team of personnel, delivering comprehensive training modules, ongoing guidance, and unwavering support to foster exemplary performance standards and uphold a culture of professionalism
- Negril, Jamaica
Spa Coordinator
Spa Aesthetique
Kingston
10.2013 - 03.2014
- Company Overview: Kingston, Jamaica
- Directed the day-to-day functioning of the spa facility, meticulously overseeing scheduling, inventory oversight, and client engagement, resulting in streamlined processes and elevated client satisfaction
- Formulated and executed dynamic strategic initiatives tailored to propel the spa towards its overarching objectives, including but not limited to revenue growth and bolstered client retention rates
- Orchestrated the intricate dance of staff schedules and task delegation, ensuring optimal service coverage and unwavering quality standards, thereby amplifying the overall customer journey
- Developed a collaborative and positive work environment by delivering comprehensive training, unwavering support, and ongoing motivation to team members, fostering a culture of excellence and teamwork
- Kingston, Jamaica
Busser
The Grill at the Harbor (J1 Program)
Graford
05.2013 - 09.2013
- Company Overview: Graford, Texas, USA
- Enhanced the overall dining experience by delivering personalized and efficient service to guests within a relaxed dining atmosphere, ensuring their needs and preferences were met with attentiveness and care
- Played an integral role in maintaining the cleanliness and organization of the dining area by diligently assisting with table setup, clearing, and sanitation procedures, resulting in a consistently inviting environment for patrons
- Fostered a harmonious collaboration amongst fellow servers and kitchen staff, orchestrating the seamless delivery of culinary delights to patrons in a timely and accurate manner
- Demonstrated unwavering professionalism and composure under pressure, adeptly resolving challenges to uphold the highest standards of guest gratification and loyalty
- Graford, Texas, USA
Golf Course Maintenance/ Landscaping
The Cliffs Resort (J1 Program)
Graford
05.2013 - 09.2013
- Company Overview: Graford, Texas, USA
- Arranged and executed a diverse array of landscaping duties on a daily basis, meticulously preserving the aesthetic charm and operational efficiency of the golf course
- Proficiently maneuvered an assortment of landscaping equipment and machinery, ensuring optimal performance while strictly adhering to safety guidelines and protocols
- Fostered seamless collaboration among team members through effective communication and task prioritization strategies, resulting in the timely and successful completion of landscaping projects
- Graford, Texas, USA
Dining Room Intern
Sandals Whitehouse
Whitehouse
12.2012 - 01.2013
- Company Overview: Whitehouse, Westmoreland
- Supported the dining room manager in overseeing daily operations, actively engaging in tasks related to food and beverage management to deepen understanding and expertise
- Exemplified dedication to customer satisfaction through personalized service, ensuring each patron enjoyed a positively memorable dining experience
- Fostered teamwork dynamics by actively contributing to the maintenance of cleanliness and organization within the dining space, promoting an inviting atmosphere
- Played an integral part in enhancing operational flow by assisting in meticulous inventory management and proactive restocking measures, thereby optimizing overall efficiency
- Whitehouse, Westmoreland
Banquet Server / Pool Attendant / Dining Room Server – J1 Program Participant
The Broadmoor Hotel
Colorado Springs
05.2012 - 09.2012
- Company Overview: Colorado Springs, Colorado, U.S
- A
- Provided exemplary guest service throughout banquet events, guaranteeing guest satisfaction and fostering repeat business
- Collaborated seamlessly with culinary teams to ensure prompt delivery of food and beverages, upholding service standards
- Uphold pristine conditions and safety protocols within the pool area, adhering strictly to health and safety regulations
- Offered prompt assistance and valuable information to guests concerning pool amenities and activities
- Tailored a bespoke, attentive service approach to patrons within the dining enclave, enhancing their gastronomic journey through intuitive service interventions
- Exhibited an exhaustive command of menu offerings, ingredient intricacies, and culinary methodologies, empowering guests with comprehensive insights to enrich their dining encounters
- Colorado Springs, Colorado, U.S
- A
Landscaper – J1 Program Participant
Kingsmill Resort and Spa
Williamsburg
06.2011 - 09.2011
- Company Overview: Williamsburg, Virginia, U.S
- A
- Orchestrated the meticulous care and upkeep of outdoor landscapes, meticulously grooming lawns and gardens to elevate the visual allure for guests and visitors
- Spearheaded the realization of landscape blueprints, intricately weaving eco-friendly practices and sustainable methodologies into the fabric of design implementations
- Employed an expansive array of cutting-edge tools and specialized equipment to execute landscaping endeavors with unparalleled efficiency and effectiveness
- Facilitated seamless collaboration and synergy within the landscaping ensemble, harmonizing efforts to meticulously prioritize tasks and achieve project milestones promptly
- Williamsburg, Virginia, U.S
- A
Senior Marketing Manager (Network Marketing)
Symmetry Direct
Kingston
01.2008 - 12.2010
- Company Overview: Kingston
- Spearheaded the strategic planning and execution of multi-faceted marketing endeavors, effectively propelling the promotion of health products and catalyzing impressive sales and revenue escalations
- Directed and mentored a top-performing team, orchestrating their efforts to clinch prestigious sales accolades, cementing dominance in the Caribbean market arena
- Innovated and deployed robust marketing strategies, meticulously crafted to resonate with diverse customer segments, thus amplifying market outreach and engagement
- Fostered a development environment conducive to professional growth and achievement, delivering personalized training and mentorship initiatives that empowered team members to surpass targets and flourish in their roles
- Kingston
Education
Bachelor of Science - Hospitality & Tourism Management
University of Technology
Kingston, Kingston 6, Jamaica W.I.01.2013
Bachelor of Science - Hospitality and Tourism Management (Part 1)
Montego Bay Community College
Montego Bay, St James, J.A01.2011
Skills
- eCommerce management (Amazon & Walmart)
- Social media marketing
- Paid digital advertising
- Sales and data analysis
- Marketing strategy and brand development
- Customer engagement and retention
- Financial analysis and planning
- Strategic and operational management
- Team leadership and training
- Travel marketing
- Event coordination
- Mortgage origination
- Brand strategy development
- Social media management
- Inventory control
- Budget planning
- Customer relationship management (CRM)
- Website management
- Content marketing
References
Available upon request.
Timeline
Senior Loan Officer
Veterans United Home Loans
02.2018 - Current
Food & Beverage Supervisor
University of Missouri Health Care
07.2017 - 02.2018
Store Manager
Café Blue
08.2016 - 11.2016
Senior Restaurant Manager / Resort Tour Specialist
Beaches Negril
03.2015 - 07.2016
Food & Beverage Supervisor
Rondel Village
03.2014 - 03.2015
Spa Coordinator
Spa Aesthetique
10.2013 - 03.2014
Busser
The Grill at the Harbor (J1 Program)
05.2013 - 09.2013
Golf Course Maintenance/ Landscaping
The Cliffs Resort (J1 Program)
05.2013 - 09.2013
Dining Room Intern
Sandals Whitehouse
12.2012 - 01.2013
Banquet Server / Pool Attendant / Dining Room Server – J1 Program Participant
The Broadmoor Hotel
05.2012 - 09.2012
Landscaper – J1 Program Participant
Kingsmill Resort and Spa
06.2011 - 09.2011
Senior Marketing Manager (Network Marketing)
Symmetry Direct
01.2008 - 12.2010
Various Roles (Sales and Marketing Coordinator, Human Resource Coordinator, Loss Prevention Strategist)
Miller’s Supermarket
01.2002 - 12.2016
Bachelor of Science - Hospitality & Tourism Management
University of Technology
Bachelor of Science - Hospitality and Tourism Management (Part 1)
Montego Bay Community College
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