Jeffery Smith
Canton,GA
Summary
Retail professional with proven track record in driving product visibility and sales growth. Known for strong collaboration skills and adaptability, ensuring team goals are met amidst changing needs. Expertise in inventory management, visual merchandising, and customer engagement. Recognized for reliability and results-driven approach in fast-paced environments.
Overview
44
44
years of professional experience
Work History
Retail Merchandiser Direct Report Team
Acosta Sales & Marketing
06.2024 - Current
- Developed and executed merchandising strategies to enhance product visibility
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Analyzed market trends to recommend adjustments for product assortments and placements.
- Implemented best practices for stock replenishment, reducing out-of-stock situations and improving customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Conducted regular audits of retail environments to assess compliance with merchandising guidelines.
- Established relationships with key stakeholders to facilitate communication and improve execution processes.
Retail Area Manager
Acosta Sales and Marketing
06.2023 - 06.2024
- Focused on meeting with the decision makers for sales opportunities, displays, out of stock opportunities and corrections, merchandising displays and shelves, pricing and presentation.
- Increased store sales by implementing effective merchandising strategies and product displays.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with customers to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
Retail Merchandiser
Acosta Sales and Marketing
01.2022 - 06.2023
- Retail Merchandising and Sales for a large food company. Duties include communication with store management team to create diversified, profitable, and pleasing shelf presentation and displays. Being mindful of KPI's and leading the decision-makers from Store Managers, Market Managers, and occasionally Regional Managers to spur sales and growth
District Manager
Acosta Sales & Marketing
07.2020 - 01.2022
- Responsible for the largest district in our region. Recruiting, staffing, hiring, scheduling, communication through email, conference calls, and other methods. Reporting, prioritizing, and achieving goals set by the company and myself
Retail Sales and Merchandising
Acosta Sales and Marketing
11.2014 - 07.2020
- Representative for a nationally known company, handling in-store marketing and sales of new point of distribution, plan-o-grams and resets, working closely with management to get new product on the shelves. Also sales of displays in stores, setting and maintenance of displays. Every year employed my goals were increased and met, even during the COVID-19 time frame
Assistant Store Manager of Operations
Cash America
01.2011 - 10.2014
- Including cash handling, scheduling, car title and general pawns of product, HR, customer service, displays, pricing, opening and closing the store. For the final 17 weeks of my journey, there was no other management in store, so my duties included all functions of operations
- Oversaw daily operations, ensuring efficient store workflow and adherence to company policies.
- Trained and mentored staff, enhancing team performance and customer service standards.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
- Developed employee schedules, balancing labor costs with operational needs for peak efficiency.
- Conducted regular audits of cash handling procedures, maintaining compliance with financial regulations.
- Resolved customer inquiries and disputes, fostering positive relationships and repeat business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Multi-Store Manager
PAYLESS SHOESOURCE INC
05.1997 - 10.2011
- Oversaw daily operations across multiple store locations to ensure compliance with company policies.
- Trained and mentored store managers on operational best practices and customer service excellence.
- Fostered a team-oriented environment, promoting collaboration among staff to achieve common goals.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budgetary controls and financial reporting, ensuring alignment with corporate objectives for profitability.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
Assistant Store Manager
WAL-MART STORES INC
10.1994 - 04.1997
- Store manager overseeing seven different departments and department managers, including associates within each department.
- Opening and closing the store, interviews and hiring, oversee HR department and Safety Team in my location. Cash handling, scheduling, general day to day operations and customer service
Store Manager
PHAR-MOR STORES INC
08.1993 - 10.1994
- Hired to manage the over-night stock crew and promoted through positions to reach Store Manager with 6 months. Hiring and training, cash policies and procedures, ordering product, maintenance crews such as floor care bids and negotiations, day-to-day general operations of the location, HR and associate evaluations. Company shut down due to bankruptcy
Assistant Store Manager
WINN-DIXIE GROCERY STORES INC
06.1981 - 08.1993
- Began as a bag-boy out of high school and working through the positions until reaching Assistant Store Manager. All departments certified (grocery, dairy, produce, deli, meat). Training, hiring, scheduling, organizational and operational excellence certified.
Education
Communications And Finance
The University of Tampa
Tampa, FLSkills
- Account Management
- Planograms
- Store Management Experience
- Pricing
- Branding
- Recruiting
- Merchandising
- Marketing
- Payroll
- Retail Sales
- Negotiation
- Sales Management
- Profit & Loss
- Budgeting
- Interviewing
- Leadership
- Supervising Experience
- Customer Service
- Microsoft Office
- Human Resources
- Loss Prevention
- Management
- Team Building
- District Management
Timeline
Retail Merchandiser Direct Report Team
Acosta Sales & Marketing
06.2024 - Current
Retail Area Manager
Acosta Sales and Marketing
06.2023 - 06.2024
Retail Merchandiser
Acosta Sales and Marketing
01.2022 - 06.2023
District Manager
Acosta Sales & Marketing
07.2020 - 01.2022
Retail Sales and Merchandising
Acosta Sales and Marketing
11.2014 - 07.2020
Assistant Store Manager of Operations
Cash America
01.2011 - 10.2014
Multi-Store Manager
PAYLESS SHOESOURCE INC
05.1997 - 10.2011
Assistant Store Manager
WAL-MART STORES INC
10.1994 - 04.1997
Store Manager
PHAR-MOR STORES INC
08.1993 - 10.1994
Assistant Store Manager
WINN-DIXIE GROCERY STORES INC
06.1981 - 08.1993
Communications And Finance
The University of Tampa
Personal Information
Work Permit: Authorized to work in the US for any employer
Store Manager of the Year
In my career at Payless Shoe Source, the longest tenure in any company for me, there were many awards, plaques, recognitions, and highlights. The biggest one was when I won Store Manager of the Year. That award revolved around so many things: profitability,
sales, shrink, retention, leadership, mentoring and leading other managers in the company. Absolutely one of the biggest highlights of my time there!